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It was very easy on the day done while I waited and lovely they cleaned my car inside and out, two questions I'm very satisfied with the service day, getting response to arrange a service and communication try request information was poor
Completely satisfied with quality and price.
They were able to fast track a warranty service courtesy car, which would otherwise have meant a 4 week wait for routine work, apparently due to a large recall.
Mechanical service OK, the car was not washed/vacuumed, my questions about Satnav updates were poorly answered. Satnav updates should be part of the service; it took c.3 hours to download my update at home, then another hour to transfer it to car.
My car went in to have the rear brake pads replaced. It was all done with the minimum of fuss. The car has only covered 16000 miles, so I was a little bemused that the rear pads needed replacing already.
No ability to collect the car, or courtesy vehicle.
I don't like the fact that when I call the Barons Stansted number and choose the option for service, it doesn't go to the local service dept. The atmosphere isn't as friendly now as it was when it was elms.
Only problem I had was getting through to switch board when I phoned a couple of times it was ringing and no one picked up .
I drive system crashed leaving me with no maps or navigation. Barons wouldn't even look at the vehicle for four weeks telling me 'there are other customers just as important as you and we're very busy'. My car is an NHS Rapid Response Ambulance.
All items additional to the service were carried out as I asked
Issue not resolved
Polite staff, knowledgeable and the problem was fixed
Efficient personal service
Health check on the car was incorrect , I had to question the brake pad reading which turn out to be incorrect !! I could of been 300 quid out of pocket . Service manager did help though
As above as regards service, but disappointed that car needed new break pads so soon. Barons staff were great. Offered complimentary car wash, but I was on time restriction, so was given voucher for wash at better time....nice touch, thank you.
Claire was professional and attentive to my needs. Work was done on time and as planned
Service completed on time. No waiting around
unfortunately had to wait about 6 weeks to book car in, so it actually went over the prescribed service interval by a few hundred miles. Due apparently to the garage being overly busy on recall work. Meant there was also no chance of a courtesy car
My wife was unable to collect me as planned when I brought the car in for assessment, so I hired a car from Enterprise at short notice at my own expense. However, this was not Baron's fault and I was very satisfied with their overall customer service
Took longer than stated ( 90 mins vs 150 mins)
I had work undertaken in respect of water damage and the fog lights where not dried out. a recent service flagged this up, and when I mentioned the earlier work undertaken , my point was flatly ignored with no further explanation or offer to help.
The should honour the vouchers issued by ELM's instead of ripping of their past clients
My car was collected from work which was really convenient for me.
Service on the day was ok
Friendly service, opening times were convenient and service information was helpful
My car needed to be kept in for longer than expected, but was able to get a loan vehicle, even though hadn't booked for one before coming in for the servicing.
Good all round service
Lower score as had to wait 10 to 15 minutes to be seen at service reception. Four desks only one serving who was on the phone throughout. Another in the queue complained that
I had a nail in my tyre which wasn't shown on any of the written report/recommendations nor told to the service salesman; only the video of the service. I was meant to hear back with a quote for the replacement tyre but no one called me
Friendly and accommodating
work very good shame \i have to come back to have the valet
Service fine, communication poor letting me know when I could collect my car.
You are good and carried out the work as requested. I like the video walk around the car.
no problems but not able to asses how work was done. have to rely on reputation
Very very long wait for an appointment.
MOT carried out promptly; courteous staff.
Barons were excellent and fixed the car
Great team. The availability of courtesy cars is not great - I've had two in 12 years of being a customer here. The home collection and delivery service is good when available.
Very prompt to solve the problem. Excellent customer service, extremely helpful. Very pleased with the rental car they organised for me. Repair, however, was extremely expensive compared to what it would have costed at a garage...
Drove to collect car and my husband was unable to drive it off the forecourt, further work was required. We don't live that local and had to make a further trip the following day.
My warranty issue was not dealt with particularly well. I rang BMW directly as i didn't believe the information that Barons were telling me. Once i had spoken with BMW i went back to Barons and corrected them they promptly dealt with the issue.
I was early for its appointment and the car was taken in anyway. Comfortable surroundings to wait with coffee :-)
Excellent support services while you wait and a professional greeting
Service carried out quickly & vehicle returned cleaned inside and out.
The left hand never seem to know what the right hand are doing! I have now tried to save and submit my feedback about 5 times and it keeps telling me do I want to leave a score of 5, well I don't I want to leave a score of 2
Originally booked service as I had a day off. Holiday was booked as it was my 40th Birthday. I waited for the 90 min rear break service in the dealership. After 1 hr wait I was told they forgot to order the parts.
Got to garage, told it may take 2 days. Impossible without a courtesy car. Problem not fixed, booked in again the next week. Called to confirm booking the day before but no record of it. Finally confirmed. Then a call at 6pm to ask if I was coming in
Good experience- far better than other BMW centres I have used. Will defiinitely be using them again.
Calling to make the appointment, as usual, I couldn't get through to the dealership, so was diverted to a central call centre. They booked me in as a fastrack appointment. When I arrived, was told it was a drop off appt. They had to squeeze me in.
This time a very long time from booking to work being carried out.
I have not yet even seen or sat in my new car.
As above, although quite sure nothing will be done about it
Staff very helpful and polite
Everything was made so straight forward
The car is not suited to my needs and I feel that the sales person did not understand the type of care I was looking for.
The staff were very helpful and accommodating, I felt like they gave me the best deal and were really friendly. helped all the way through
I would like to say that Rob & Martin Wright have been so helpful from start to collection of car and have given a fantastic customer service.
Salesman was excellent
Martin came in early to hand over the car so i could get on with my day.