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Car could've been cleaner a few streaks on the glass
I got the service I paid for.
Completed the service in the time they promised
Polite and proactive staff and a quick service
Car mot and check carried out including service wash
Service was pretty expensive and the MOT was done late in the day and initially the MOT failed without time to fix it in time for me to collect the car
Prompt, efficient, polite service. Very impressed
Excellent service. Really prompt.
Excellent service. The service receptionist/service advisor was brilliant, so efficient, polite and well mannered.
Life is full of little challenges and they deal with things in a great way always putting their customer first
See the above.
They replaced headlight under insurance claim, and they could not adjust the headlight. They told me that it was correctly positioned when it was not. Had to have a non BMW align the headlight for me. Also the customer service was terrible!
Very efficient at check in. Did exactly what I wanted in the service.
Poor service booking
You did seem to be short staff at the time how ever people I met were pleasant
booking was quick, and i was able to book a specified time
Always a good service
Not enough communication to keep us informed of what was going on when our vehicle was in for repair much longer than expected. I did get a 'vehicle health check' video report which had nothing to do with the main problem
All work was completed to the high standard i expect
Professional and informative staff
We are always pleased with the BMW service @ Barons Bishops Stortford
Service advisor friendly and well informed. Service completed ahead of schedule Reasonable cost
I told the service dept my car squeaked. When I collected it I was told I would need to book it in again and it would probably not be covered under warranty as my car had only done 8,000 miles and probably needed brakes cleaned!
The car was subject to a recall. When I picked the car up all the settings for seats radio phone etc had all been deleted. I was not told about this
Workshop inspection not connected with Service team. Thought I had approved replacement of wiper but my response didn't go anywhere
Everything went well. + had my car vacuumed and washed ????
The service provided was excellent
Wait in service was completed in under the time estimate given.
your always to busy to engage with the customer
I have been using this dealership for a number of years and have always been satisfied with the results.
All re the recall was good and helpful staff ... as soon as a problem after a couldn't care less attitude
You always create a friendly and professional environment
Small issue as to MOT pass/fail.
To ask one to top up petrol used when one pays a loan fee is mean if mileage is minimal
Everything finished on time
Everything seemed to go well but as I'm not a mechanic I can't tell what was or wasn't done on the service other than the service warning light has gone off.
Great service Ian top man nothing to much trouble
I gave you this score because you did very well and there is always room for improvement.
The service was completed ok, but since I got my car back my infotainment system restarts every 30 seconds or so.
Very poor and misleading information. Contacted at 6.20 pm to tell me my car was ready BUT 'we close in 10 mins'! I did collect the car at 6.40 but discovered the driver's floor mat covered in large oily boot marks. Not the service I expect.
Overall the service provided us to a good standard
No papers and very little reading matter in the waiting area
The service that you gave me was 10/10
I didn't receive any confirmation that the recall works were completed successfully. Also the car was damaged on return, I notified Katie Mason and provided a photograph and was told I would receive a call from the manager on his return from holiday.
I said I'm considering replacing my car so I asked for a valuation. It was not done. I was shocked, when I asked why the valuation had not been carried out, to be told "we're not really interested in 42,000 mile cars"...! Now looking at Audi instead
Barons Stansted have looked after my BMWs for the past 5 years, and I've never had an issue with them. Prompt, courteous, keep you posted on progress and pleasant surroundings (and coffee) if you decide to wait on site for your vehicle.
Treated with courtesy.
Barons service department always efficient and easy to deal with.
Because I was completely satisfied
Service was expensive and took longer than planned. Big delay picking it up and although it had been washed it had not been dried so covered in water marks
Barrons were expensive and didn't do all the work requested. My wife was quoted £120 for SatNav update. Sytners have installed the latest required USB stick - which doesn't need an access code as stated by Barrons - for £50
The only reason why I have not given 5 stars is because on arriving at service reception all 3 staff were on phone calls of some description but for at least 2-3 minutes not one looked up and even acknowledged me. I was disappointed with this.
Waiting time for a courtesy car is excessively long. I have had to wait two months and one month on separate occasions this year.
Efficient, reasonable price and quality, very courteous staff- especially by the service reception lady (sorry, I forgot her name) managing my car service that day - 25 July 2019
The service personnel are very courteous and helpful. However, as with all main dealers, you are very expensive.
prompt service and a reasonable price
Picking car up monday morning. There was an assumption i was dropping it off that caused 10 mins of confusion due to missing paper work. Slightly annoying when pulling off that all four tyers had different pressures which i needed to rectify myself
Despite booked long in advance for an MOT and dropped in at 7:30am at about 4:45pm I was told it had just gone in for the MOT and asking me to collect it the next day. It then wasn't washed. Also, the rear wiper blade was then missing.
Know what to expect, accommodating staff
See above. Very poor and disappointing BMW service. Courtesy car was an X1. This was EXTREMELY filthy externally and internally. Crumbs and grease everywhere, huge lump of chewing gum trodden into floor mat. Many pictures taken in disbelief.
My car wasn't done on the same day, the things I rang up to prebook weren't completed. I had to ring consistently to get an update. I was asked if I wanted my car cleaning- this wasn't done either.
Summed up in brief Barons Stanstead is a fantastic friendly representation of a premium Brand, coupled with high professionalism from Suzanne and the rest of the service team.
Service manager did his best to quickly identify the fault but no acknowledgement that the fault may have developed disturbance of the shaft during fluid change. Service call centre hopeless, offered 8th August, 17 days away.
Efficient and friendly. Fitted recall in at same time without my asking. Organised loan car at short notice.
As above - Very pleased that technician spotted a bulged tyre which was replaced at once.
worked hard to find a vehicle for me but took a quite a while in showroom
It was a great buying experience the salesman was excellent no pressure to buy just helping with the process.
The salesperson and facilities were excellent, I could not fault them or recommend any improvement.
Barry & David went the extra mile to get the sale completed.
thought the cleaning of the car was poor. Marks on the interior and dust on the dashboard.
i've dealt with the same salesman for 11 years now
See above - not too much sales pressure, but all necessary information given in a friendly and knowledgeable manner
All the above was very good
Hannah has been great from start to finish.
The overall service was great, from when we first walked into the showroom and meeting Jack Johnson, to Jack Benstead taking us for a test drive and to Simon Hewson closing the deal, was just a good purchasing experience for us.
A very enjoyable experience with a good level of detail in explaining how to get the best out of the car.
The car I was told I had bought did not come through. I was told a week before it was supposed to turn up that the other dealer retracted the offer of letting them have it. This was despite being told by the dealer this was definitely my. Very poor
Hannah was brilliant in Baron's Bishops Stortford
Excellent engagement from sales person Stuart Taylor at Barons Stansted. Attentive and available when needed.