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BMW and Barons at Stansted have retired our trust in BMW cars
when i made the appointment, i explicitly requestedan automatic transmission loaner. I was assured i would have it. Turned out that was not noted anywhere and i had to wait much longer to sort this out and i almost could not get it.
They did everything required, efficiently and on time.
The time take for our service took an hour more the planned time. This was not anticipated by staff or communicated.
One slight issue when we picked up the car the tire pressure message popped up alerting us to a low tire pressure. However, this was not the case and we had to reset the computer which we only discovered once we had read the manual.
Convenient and knowledgable
On the day, the service experience was excellent. The problem was the booking process. My original booking, by phone, was not even properly logged and I could have lost a day's holiday if I had not rechecked the appointment.
All completed within requested time frame
Had to wait for about about 10 mins whilst 3 members of the service team had no customers with them?Also, looks like on board system re servicing wasn't updated with all servicing details
The staff were attentive and friendly and I got a local cafe voucher while I waited for my service to be carried out.
I addition I was told that I needed 4 tyres which I agreed to but I wanted Continental only to be told they didn't have any in stock and I would have to wait 4 working days to get them. I had to have Pirelli which I did not want, but arrived next day
Service staff very friendly and helpful. Efficient service.
second year having used this service, always on time no messing about
Good service as ever but didnt receive an update as I normally do
The service team are helpful but the telephone system needs reviewing.
Cleaning service could have been better
Welcoming, showroom & service reception. Well briefed staff who can eadily communicate what has happened to the car during the day and explain any remedial works.
We left the showroom and travelled to York in our own 530 GT which Jack had valued and was intending to appraise so we could go ahead and finalise our purchase on Monday when we returned the X3. You have lost a customer and a potential sale.
Good sales and service, friendly and honest
A job well done
Insufficient characters to provide a full answer.
The service team are always friendly and helpful.
Everything that was promised was delivered.
I was let down badly by the communication from BMW, which I've already raised in an email.
My issue was dealt with without fuss & with the minimal amount of waiting time.
Senior Service Advisor D Scarr always gives me first rate service.
Fast and efficient
I experienced terrific service, extremely efficient, and very reassuring
Very efficient and friendly agent
no one rang me back
Staff were polite friendly and prompt
Empathy and good customer service
Staff in service reception very good but concerned with why my car lost water and no one can explain why
My car was in for an unexpected amount of time. I had to keep asking for updates
No one helped me receive a car
As above. The customer service was not anywhere near as good as it was the last time I visited Barons Stansted ( around 4-5 years ago )
Competitively priced and they even drive me home to save me waiting around.. Good job.
All areas I had highlighted to the service team were fully addressed and the car also had a complimentary wash and vacuum and was returned to my while I waited.
Very good service / pleasant staff.
On previous visits it's been good on this occasion I wasn't that impressed
Reception excellent, communication good
Car was collected and returned to my house, washed, vacuumed and fully serviced
Cost were reasonable, and the work was completed quickly, and as usual, I did not have to return for any follow-up. It suggests the work was completed to a high standard.
Assured by phone staff that if I arrived by 9am would mean that I could have a lift home, which was important to me as I had my 5 mph old and 3 yr old sons with me. No lift available when I got there and just a shrug of the shoulders as a response.
Work was done in good time as arranged with no fuss, but cost is high.
Happy with the standard of work
Quite simply because I was very satisfied
Appointment time was very punctual
Quick and efficient
Long history of good service
problems sorted but took 2 visits
Excellent, receiving the video of the service via email was great and you could see the work required and the checks being made.
Swift action and resolution
Great difficulty making appointment with service department by phone. Day 1 gave up after 30 minutes holding on, Day2 after 20 mins left number for call back which did not come for over 24 hours, on day 3 eventually got through after approx. 15 mins
Car was serviced promptly . Work was completed ahead of advised time. Comfortable waiting facilities.
Efficient, curteous and kept me well informed
Since changing from Elms to Barons it is very difficult to actually get to speak to a member of the service team on the telephone without waiting a long time or leaving a message to be called back. Other than this I would rate my experience 4 stars.
All happened according to expectation.
Fabulous staffFabulous service always very accommodating with dates and times.
In-house staff very helpful and efficient
Car collected and returned, serviced and cleaned. However, there was nobody available to fix my broken speaker, which was disappointing.
The computer on the car was reset and the seat settings, light settings, door lock option wouldn't save. The service warning has not been reset. The battery in the key fob is now showing as running low. We now have to come back to get this sorted.
Ive given this score because I think its an appropriate score.There is always room for improvement.
Everyone was very friendly, especially Alfie who sold me the car. However the after sales support is the reason for the low score. Im very disappointed in the lack of care with my wheels whilst it was in the service department.
Efficient delivery of service
The ongoing problem with the driver's door is still not fixed. It is disappointing given we have identified exactly what is wrong.
Totally satisfied with Martin and the rest of the team, that's why we remain loyal customers.
Some small hiccups but nothing that wasnt sorted with a little extra time
Not returning calls after the sale
Listened to what I wanted, came back to me when promised.
Kept informed but not bombarded. Friendly staff
The car was presented in spotless condition and the instructions were made very clear
Good customer support
Marc Phillips went over and above, I cannot fault the service I received.
Carla Warwick at Barons BMW was excellent throughout the process of my purchase and whilst persuasive I did not feel pressured to buy.
They were very helpful throughout to the extent that they lent me their M5 for a month. Will recommend the dealership without reservation.
Very good, Carla and Nick were both helpful and attentive.
See answer to qu1 - and I'm now the proud owner of an excellent car.
Due to the work of Justin Mathews giving a service which always make you feel like he will solve any problems which in this case there was not but makes you feel confident to do business with again
Carla was brilliant. Nothing was to mub hassle