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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Explore the dealership.

Meet the Barons Stansted BMW team.

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Tony Murphy

Head of Business
  • Department BMW

Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Justin Matthews

BMW Sales Consultant
  • Department BMW

Marc Philp

BMW Sales Consultant
  • Department BMW

Carl Chart

HR Advisor
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jack Meekings

BodyShop Estimator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always had good service from this dealership through its various name over the years.

Service

Service with a smile

Service

fabulous customer care.

Service

The bodyshop service advisor was very good, as were the other staff I came in to contact with during my visit.

Service

Always made to feel welcome

Service

Faultless

Service

Good customer service,courtesy car was ready and nothing too much trouble. Chandlers down south coast very disappointing tho.They told me BMW dont offer a collection + delivery service,Barons said BMW do.So I took an unnecessary days holiday.Not good

Service

Expensive service costs (£500 for a service?). Warranty issue (leaking washer fluid) still not fixed despite two visits for this so far.

Service

How process from booking service, Collection & return was straight forward & issue free.

Service

Just outstanding all round.

Service

Cant use the valet facilities to clean my car as not up to standard I expect

Service

The man who dealt with my car on the day was helpful and young man drove me into town also very nice initially when booking felt the person I spoke to was a little rude.

Service

Professional courteous staff. Good communication

Service

Friendly and helpful.

Service

I would say that the car cleaning may need looking into. Overall it was a good experience.

Service

No hanging about and everything went to plan

Service

Simple booking process, car was collected, serviced & returned within a morning.

Service

Very efficient and helpful throughout. Even gave me a good voucher while I waited.

Service

I was treated as a customer should be, with respect and no messing about,

Service

Everything was fine, except being unable to pick up and deliver.

Service

Calm efficient environment plenty of parking

Service

Car was cleaned like promised on service. Repair needed with no courtesy car available. Booked in for another day dropped car in at 8am to be told car will be ready to collect at 6pm! For an hour repair

Service

Service assistant was brilliant - loan car so far ahead not an option - when I picked the car up there was an error/fault light on the dash - had to book it back in - shoudl have been picked up following the work - annoying and inconvenient

Service

As above, the receptionist appeared to me to be giving advice she wasn't qualified to make. If uncertain, especially with such a sensitive issue which had been in the press that day, she should have been much more cautious.

Service

Fault not fixed. Very hard to get through on the phone.

Service

Car serviced on a Sat. main issue fixed.

Service

They did what they supposed to

Service

Welcoming and kept me aware of events

Service

Service advisor was to the point and informative. Very impressed with the mechanical workmanship and the video sent to me by your very knowledgable and capable technician which detailed parts on the car which needed attention. Quick efficient service

Service

They were flexible with my situation and thorough in all aspects

Service

It is a long story and would be happier to talk to someone about it.

Service

Reception (Susanne ?) very helpful and friendly

Service

Customer service by Rebecca is excellent, very professional !!!Would question your advice in needing new tyres ? And the nail in the tyre ?

Service

No problems as usual car collected, serviced and return clean

Service

Full marks because I can't think of anything they could have done better.

Service

There’s always room for improvement

Service

work carried out was great. Prices were not, three times the price of the same tyres from local tyre fitters. Not quite sure how they can justify that much of a mark up for the same products.

Service

Friendly attentive service

Service

From start to finish it was very professional

Service

Very prompt and helpful service

Service

All problems dealt with

Service

Polite, friendly staff, Kept me informed. Car collected and returned when they said it would be.

Service

All work I requested was carried out satisfactorily

Service

On time home collection and delivery

Service

Great facilities and felt as a valued customer

Service

Job done

Service

Similar question to before. The car was picked up on time by a very courteous gentleman and returned washed and cleaned. I was informed of uneven tyre wear on the front offside wheel. Tracking problems.

Service

Car was recovered to Barons Stansted following a puncture. Dealt with in a timely manner and some additional services delivered at the same time.

Service

Lady at Service desk was informative and smiled

Service

CAR READY ON TIME. PLEASANT STAFF.

Service

Could not be more helpful,plus the use of a loan car for the day

Service

The tyre pressure warning light came on 15 minutes after picking up the car, which was in the garage to swap summer/winter tyres. Adjusting the tyre pressures and resetting the sensor removed the problem. Surprised the garage had failed to do so.

Service

excellent service

Service

excellent service friendly and helpful

Service

Dropped in with a run flat warning light showing, and they couldn't have been more helpful. Booked me in straight away, checked the tyres and offered to replace with a quote.

Service

Totally Satisfied with thanks.Communicative, relaxed, helpful, job done, no hassle to me in anyway.All with a smile. it was a pleasure.

Service

I would have given 5 stars but I was asked if I wanted the car cleaned and I accepted the offer only to find that the cleaning wasn't quite up to standard.Particularly the inside hadn't been cleaned at all. I assume it should have been!!

Service

Helpful and attentive

Service

All service aspects done on time

Service

Stuart Taylor is an excellent salesman and delivers what he promises

Sales

Salesman was bery professional and managed to source a vehicle within budget and specification exceeded our expectations.Finance thoroughly explained.

Sales

Excellent personal attention and service. Good product knowledge.

Sales

Looked after very well. Quick delivery and great demo / explanation of the car

Sales

For the above reasons. Whole team are very friendly and always ready to help.

Sales

Completely Satisfied beyond words.

Sales

Good service with good knowledge of the different models.

Sales

We got a lovely car with brilliant service. My only slight negative is that when we asked to look at potential used cars we weren’t shown any options. But minor point as we still feel like we got a good deal.

Sales

The service I received from the BMW centre was about what I expected.

Sales

Although not my first choice of car initially my target was an M3. That being out of my budget, I asked the sales man Harry to find me a 440 in blue with dark interior, which he did, delivery was in a good time. Couldn’t have asked for a better car.

Sales

Very Good - All of the staff were excellent helping to keep our 2 year old son entertained with Hey Duggee on the Smart TV and left over chocolates from Easter when we purchased and the car. Sunday collection was good too.