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Very pleasant & professional
I'm still unsure why it's taking so long for recordings of my conversation to come back to the branch for this all to be looked into. With this i'm now being charged interest on my Credit Card due to having to pay out for this. I'm not happy at all.
Very good service, friendly and efficient and fitted me in at short notice.
Completed on time. Charged for washer fluid that was topped up day before
Staff are courteous and the service done in a timely manner, but no-one picked up the oversight of not re-filling the screenwash, despite the fact I was charged for it.
They were very hard to do business with. No time slot was offered for us was made so we had to wait in a queue when we arrived. The seal on the window had been shown to the Salesperson one week after purchase yet 8 weeks later no one had contacted us
So far I find the service very good
Hard work contacting BMW.
It was for a call in ordered by BMW. We were told they needed the car for a couple of hours. But on the first day they just confirmed the call in work needed doing, but they had to order the parts. Work was completed next day and was returned clean
Very nice and warm atmosphere
I asked a number of questions before the service and they were not answered when I picked up the vehicle.
Very professional service and polite staff.
Would have given 5 stars but the video was not the usual inspection of the car but some pre-recorded bmw video clip. More expensive than i expected.
MOT was quick this time, did not have them wash and hoover my car as I prefer to do it myself.
The service and waiting area was comfortable. The included valet was a pleasant touch. The car condition video is a considerate customer touch and gives useful information and peace of mind.
All went smoothly
they did the work and what I asked
The service advisor was defensive, lacked understanding to the root issue. Asked to pre pay diagnostic fees when what I was asking for would have been picked up on a visual check.
I had to take the car back due to engine oil light failure.
Reasons given above
Very bad experience wont be using this place again
Service was completed on time. Payment was taken by phone which speeded up the collection process.
I had 3 issues with the car: radiator grill not closing, headlight function and clicking with the rear wiper. The rear wiper issue wasn't addressed and I was promised a call back. This call didn't happen.
It was an Oil Service and I had some mudflaps fitted. It took a little longer than expected (3 hours) and I think a progress update after 90 mins would be good as I was sitting in the showroom waiting. The staff were very efficient and helpful.
i still had an outstanding issue with the bumper on my car
As above, can't get through and when I do I feel like I'm being palmed off and rushed off the phone
I had service and MOT the car failed on a tyre and they couldnt get a tyre for 3 days
Shocked at cost levied to replace a front parking bulb. £50 incl of vat apex. Whilst I gave permission to do the work I was not quoted a price prior to the work being undertaken.
Just serviced but message about next service still giving incorrect info.
The staff were very friendly and helpful and I was happy with the work done.
Completed the service in the time they promised
Car could've been cleaner a few streaks on the glass
I got the service I paid for.
Admin staff in the servicing department need to be less focussed on adding extra work; and therefore costs, by making apparently exagerated statements about the work that needs to be done before that car can get throug the MOT.
Polite and proactive staff and a quick service
Car mot and check carried out including service wash
Service was pretty expensive and the MOT was done late in the day and initially the MOT failed without time to fix it in time for me to collect the car
Prompt, efficient, polite service. Very impressed
Excellent service. Really prompt.
Excellent service. The service receptionist/service advisor was brilliant, so efficient, polite and well mannered.
They replaced headlight under insurance claim, and they could not adjust the headlight. They told me that it was correctly positioned when it was not. Had to have a non BMW align the headlight for me. Also the customer service was terrible!
See the above.
Very efficient at check in. Did exactly what I wanted in the service.
Life is full of little challenges and they deal with things in a great way always putting their customer first
You did seem to be short staff at the time how ever people I met were pleasant
Poor service booking
booking was quick, and i was able to book a specified time
Not enough communication to keep us informed of what was going on when our vehicle was in for repair much longer than expected. I did get a 'vehicle health check' video report which had nothing to do with the main problem
Always a good service
All work was completed to the high standard i expect
We are always pleased with the BMW service @ Barons Bishops Stortford
Professional and informative staff
Service advisor friendly and well informed. Service completed ahead of schedule Reasonable cost
I told the service dept my car squeaked. When I collected it I was told I would need to book it in again and it would probably not be covered under warranty as my car had only done 8,000 miles and probably needed brakes cleaned!
The car was subject to a recall. When I picked the car up all the settings for seats radio phone etc had all been deleted. I was not told about this
The salesman was very accommodating and helpful and kept me fully informed throughout the process.
The staff were very welcoming and professional. We are very happy with the whole process it was very fluid.
Good all round experience
worked hard to find a vehicle for me but took a quite a while in showroom
thought the cleaning of the car was poor. Marks on the interior and dust on the dashboard.
Barry & David went the extra mile to get the sale completed.
It was a great buying experience the salesman was excellent no pressure to buy just helping with the process.
The salesperson and facilities were excellent, I could not fault them or recommend any improvement.
i've dealt with the same salesman for 11 years now
Friendly efficient and easy.
See above - not too much sales pressure, but all necessary information given in a friendly and knowledgeable manner
All the above was very good
Hannah has been great from start to finish.
The overall service was great, from when we first walked into the showroom and meeting Jack Johnson, to Jack Benstead taking us for a test drive and to Simon Hewson closing the deal, was just a good purchasing experience for us.