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I happened to have a wider discussion with one of your service team members who was was happy to chat to me about the new 8 series and a few other cars that I like. He listed to my critique and offered his OWN opinion, very refreshing.
Because I was completely satisfied.
My MOT was due and I attended, only to be confronted with 'your service is due now' - no advance warning whatsoever. So expecting to pay £54 for said MOT, I received the exorbitant service bill of £924.53. Not happy at all.
Telephone service booking poor. Customer parking poor. No update if car was ready so arrived at 5.30 on off chance. Car not cleaned. Previously issues with the service program on the car not being correctly updated. Scratch & dent insurance poor.
Having returned for fitting of correct door cill trim it took almost 2 hours to fit the part and clean car
Pleseant friendly keeps me informed of what's going on when my car is in can't fault the people there:
Because I'm happy with the service I received.
On going communication not so good after above issue
Prompt polite reception. Everything explained. Clear and informative car health update.
I left the car with the Service department and picked it up at my convenience and the work had all be done and my car looked brand new after a wash and valet inside the vehicle.
I was regularly updated and an issue I had with performance was resolved.
A delay in getting tyres in as was from an emergency response delayed turn around of the vehicle however the bmw assistance were brilliant in ensuring that the process for getting the car to barons was easy.
Prompt service and kept me informed of status of repair. Car was ready to be picked up at agreed time.
The service and attitude received at my local Barons dealership was awful.
Because I wasnt booked in as I should have been. Also I ended up waiting 1hr 45 mins when I was promised one hour. And my car wasnt cleaned when I picked it up but had been hoovered. My car wasnt filthy to start with but thats not the point
All done hassle free
Was on time and car was washed and hoovered
My car had to be recovered from the local motorway services early afternoon on Friday 28th December with a brake problem. However on arrival at Barons Stansted I was informed they had no workshop time until after the weekend.
On the health check I was told I needed one new tyre for car to pass MOT. Having ordered my tyre at same place my MOT carried out today I was told no need so not sure how readings were so different.
I was a little disappointed that despite delivering the car the day before and spending some time sorting out the servicing plan that the paperwork confirming the service and the MOT had been done was not ready to collect with the car late the next
Dealt with by efficient member's of the service team.
poor information with high charge for parking sensor evaluation. I already knew there was a fault so why charge £100 and then make them not work at all!
can't fault care or service
Always the same high levels of care
Swift and professional booking process, checking in and collection.
Inspection and work carried out in a very professional way
I had to almost beg to get the car booked in as the service dept was so busy. Can be a slightly smarmy, condescending attitude received on occasions by one or two staff which I really dislike
Very happy with the service
See above, but the actual service itself was excellent.
All problems solved
friendly and prompt on booking in. Full inspection and video which was the first time i had received this level of service from a dealership and then welcoming when i picked up the car.
Quick response on my urgent needs
The service was easy to arrange and everything worked out as planned. Parking was straightforward and the staff were friendly and courteous. The service time was as predicted and the car had been well maintained, with my settings left intact.
I was very disappointed that I had to pay for my 5th annual service as I bought the 5 year service pack when I bought my car and do not do high mileage and so assumed that this service would be covered by the service pack. All a bit of a con really.
always good service
When you arrive for a service .you are made to feel very welcome. They give you a voucher to go down the road for bacon rolls etc ,or coffee plus tea is always available. With my service is only 2 hrs , so time fly's
What you delivered was what you said you would deliver.
Booking the service was quick and easy. I was received at Barons in a friendly and helpful manner and the work (brake fluid replacement) was carried out quickly. The complementary car wash was a nice touch too.
Friendly staff and good service
Took a number of visits to find knock fault. Now cured and it feels like a different car. Good.
BMW and Barons at Stansted have retired our trust in BMW cars
The time take for our service took an hour more the planned time. This was not anticipated by staff or communicated.
They did everything required, efficiently and on time.
when i made the appointment, i explicitly requestedan automatic transmission loaner. I was assured i would have it. Turned out that was not noted anywhere and i had to wait much longer to sort this out and i almost could not get it.
One slight issue when we picked up the car the tire pressure message popped up alerting us to a low tire pressure. However, this was not the case and we had to reset the computer which we only discovered once we had read the manual.
On the day, the service experience was excellent. The problem was the booking process. My original booking, by phone, was not even properly logged and I could have lost a day's holiday if I had not rechecked the appointment.
All completed within requested time frame
I addition I was told that I needed 4 tyres which I agreed to but I wanted Continental only to be told they didn't have any in stock and I would have to wait 4 working days to get them. I had to have Pirelli which I did not want, but arrived next day
Nothing was a problem and was kept informed with any developments from start to finish
Carla was really helpful throughout the purchase and delivery of the car, allowing it to be a friendly and stress free experience.
Kept well informed throughout and very pleased with service received
The service that i get is always first class
Jack and Carla are wonderful and great assets to your dealership
I am giving 4 all down to Marc Philp who is an terrific sales person. Professional, client focused, and service orientated. Compared to Mercedes and Audi, Barons Stansted is much more relaxed about that fact you are buying a £95k car!
Totally satisfied with Martin and the rest of the team, that's why we remain loyal customers.
Not returning calls after the sale