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Swift action and resolution
Excellent, receiving the video of the service via email was great and you could see the work required and the checks being made.
Car was serviced promptly . Work was completed ahead of advised time. Comfortable waiting facilities.
Great difficulty making appointment with service department by phone. Day 1 gave up after 30 minutes holding on, Day2 after 20 mins left number for call back which did not come for over 24 hours, on day 3 eventually got through after approx. 15 mins
Efficient, curteous and kept me well informed
Since changing from Elms to Barons it is very difficult to actually get to speak to a member of the service team on the telephone without waiting a long time or leaving a message to be called back. Other than this I would rate my experience 4 stars.
All happened according to expectation.
Fabulous staffFabulous service always very accommodating with dates and times.
In-house staff very helpful and efficient
Car collected and returned, serviced and cleaned. However, there was nobody available to fix my broken speaker, which was disappointing.
The computer on the car was reset and the seat settings, light settings, door lock option wouldn't save. The service warning has not been reset. The battery in the key fob is now showing as running low. We now have to come back to get this sorted.
Ive given this score because I think its an appropriate score.There is always room for improvement.
Efficient delivery of service
Everyone was very friendly, especially Alfie who sold me the car. However the after sales support is the reason for the low score. Im very disappointed in the lack of care with my wheels whilst it was in the service department.
The ongoing problem with the driver's door is still not fixed. It is disappointing given we have identified exactly what is wrong.
The lack of ability to obtain the correct part and to keep me informed of what was happening, both on the day of the abortive repair and before a pick up and return.
As always staff & service very good.
The service in and of itself was fine. However the centralised telephone scheduling is a DISASTER. It took forever to get through and then the appointment that was set-up was not able to be granted. So the scheduler had to ring back and re-arrange!!!
I was very happy with the service i received
All is fine with staff and service, just price is a tad high.
Always welcoming and organised
service reception managed to booked me in quicker than first indicated
Lack of options regading courtesy car and timing of repair
It's a well oiled machine.
Too little petroleum in loan car. Trying to book service appalling. Obviously you have cut back on staff numbers since merger/takeover.
Service done on one visit and without problems. Only low mileage however
Met my expectations
An MOT usually takes an hour as my car was booked in at 2.30 and another one was booked in for 3.30. I'm still sitting there at 4.30 with nobody coming to talk to me (despite me asking) I waited all that time and would of gone away. Not happy at all
Friendly customer service and very professional!
No courtesy car so had a tiny Hyundai hire car. Was told to bring the car in by 0900 and wasnt even looked at when I called for an update at 1400 so had to be kept another day when the fault was finally diagnosed
Everything I needed was done without a problem and I was given a courtesy car which was very good. They kept me informed over the two days they had my car
Very professional and friendly staff
The service there was excellent to be fair. Bit of a wait to get the car booked in and amazed that Im not offered a higher end courtesy car as my 4 yr cycle of purchasing new car is in December.
fast friendly and efficient service , nothing is too much trouble , customer always put first. allows meet to drive with confidence.
Car was ready and valet by 10:30am which was perfect
Everyone meets you with a smile and you get a free complimentary car wash after.
The team were helpful and completed the service within the agreed time.
The staff at this dealership are always helpful, and understanding.
The service advisor I dealt with was polite and professional and did his best to get things sorted out
1st service, and during the time at the dealership also fixed damage to front grill at no extra charge.
Battery replaced under warrantee
Please see comments above - have always been pleased with the service.
Very good, Carla and Nick were both helpful and attentive.
They were very helpful throughout to the extent that they lent me their M5 for a month. Will recommend the dealership without reservation.
See answer to qu1 - and I'm now the proud owner of an excellent car.
Due to the work of Justin Mathews giving a service which always make you feel like he will solve any problems which in this case there was not but makes you feel confident to do business with again
Carla was brilliant. Nothing was to mub hassle
Their customer service is consistent throughout all departments and you are treated the same whether buying a £90k car or a £30k car
Delivered on time salesman gave a comprehensive hand over