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It was an MoT while I waited. Nice surroundings and great coffee.
This related to a warranty query, car booked in for investigation and problems were diagnosed promptly and significant work completed without any fuss whatsoever. Very pleased with warranty cover and the service from Barons, car perfect now.
Very pleasant and helpful enough booking in/loan car provision. I was given a mobile number to call service and /or respond to video. It turns out an 0844... number and I was hanging on for ages at a cost of £9.75 for the pleasure. I am not amused
I arrived on time I was seen fairly quickly and the job including a wash was done well within the alloted slot.
Polite, attentive and helpful.
Great service all round and will definitely return!
They always do their very best to met expectation.
Quick appointment and good service
Only fairly as I lost all my settings, eg seats, phones atc., and had to return to get them sorted.
Car booked in, work done in timeframes. Called and advised car was ready. Staff kept us informed.
Stuart taylor always gives exceptional service and excellent advice. It is always a pleasure doing business with him.
Great service. Friendly staff. A good experience
Cannot be improved upon !
It was resolved when I raised it
Did what was requested
As i said before quite laid back ,,, maybe some customer training would be good
Pick up and drop of vehicle was fine
Quality workmanship and the video updates are excellent. Getting the car valeted is a nice bonus too.
I had a light on the dashboard which I thought was new brake pads but they said they did not need changing and just did a health check. I thought this was very fair as I would not have known any different.
The service desk personal were excellent and the service on my car was completed within the time frame and completed to an excellent standard. when booking l asked for a price match on 2 front tyres. To be told the workshop would ring me but didn't
Good and helpful.
Sensational as always
Long lead time before my car could be serviced.
Quick service at drop off and collection. Update text for additional work for approval. Friendly helpful service personnel.
Couldn't have asked for better
On the whole I was very happy the only negative was I had to travel from the City so I phoned during the day for an update to judge what time to I had to leave. Was promised a call back from service dept but never received
Very pleasant & professional
I'm still unsure why it's taking so long for recordings of my conversation to come back to the branch for this all to be looked into. With this i'm now being charged interest on my Credit Card due to having to pay out for this. I'm not happy at all.
Very good service, friendly and efficient and fitted me in at short notice.
Completed on time. Charged for washer fluid that was topped up day before
Staff are courteous and the service done in a timely manner, but no-one picked up the oversight of not re-filling the screenwash, despite the fact I was charged for it.
They were very hard to do business with. No time slot was offered for us was made so we had to wait in a queue when we arrived. The seal on the window had been shown to the Salesperson one week after purchase yet 8 weeks later no one had contacted us
So far I find the service very good
Hard work contacting BMW.
Very nice and warm atmosphere
It was for a call in ordered by BMW. We were told they needed the car for a couple of hours. But on the first day they just confirmed the call in work needed doing, but they had to order the parts. Work was completed next day and was returned clean
I asked a number of questions before the service and they were not answered when I picked up the vehicle.
Very professional service and polite staff.
Would have given 5 stars but the video was not the usual inspection of the car but some pre-recorded bmw video clip. More expensive than i expected.
MOT was quick this time, did not have them wash and hoover my car as I prefer to do it myself.
The service and waiting area was comfortable. The included valet was a pleasant touch. The car condition video is a considerate customer touch and gives useful information and peace of mind.
I went in to trade my current BMW for a new BMW, succeeded, no reason not to put a 5
Rob was a pleasure to deal with
This is the first time I have dealt with Barons and I am very impressed and wish they were nearer to me so that I didn't need to deal with anyone else.
Everyone including the receptionist was friendly and polite. And at every point was made to feel like a valued customer.
Fantastic support from the salesman David Santinelli and his mgmt.
Hannah Johnson did a fantastic job
Customer focused sales and finance staff
absolutely brilliant service from David. He went out of his way to help us in every way. Thank you David
Very satisfied as everything was done quickly and efficiently
The salesman was very accommodating and helpful and kept me fully informed throughout the process.
The staff were very welcoming and professional. We are very happy with the whole process it was very fluid.