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Great team. The availability of courtesy cars is not great - I've had two in 12 years of being a customer here. The home collection and delivery service is good when available.
Very prompt to solve the problem. Excellent customer service, extremely helpful. Very pleased with the rental car they organised for me. Repair, however, was extremely expensive compared to what it would have costed at a garage...
My warranty issue was not dealt with particularly well. I rang BMW directly as i didn't believe the information that Barons were telling me. Once i had spoken with BMW i went back to Barons and corrected them they promptly dealt with the issue.
Drove to collect car and my husband was unable to drive it off the forecourt, further work was required. We don't live that local and had to make a further trip the following day.
I was early for its appointment and the car was taken in anyway. Comfortable surroundings to wait with coffee :-)
Excellent support services while you wait and a professional greeting
Service carried out quickly & vehicle returned cleaned inside and out.
The left hand never seem to know what the right hand are doing! I have now tried to save and submit my feedback about 5 times and it keeps telling me do I want to leave a score of 5, well I don't I want to leave a score of 2
Originally booked service as I had a day off. Holiday was booked as it was my 40th Birthday. I waited for the 90 min rear break service in the dealership. After 1 hr wait I was told they forgot to order the parts.
Got to garage, told it may take 2 days. Impossible without a courtesy car. Problem not fixed, booked in again the next week. Called to confirm booking the day before but no record of it. Finally confirmed. Then a call at 6pm to ask if I was coming in
Good experience- far better than other BMW centres I have used. Will defiinitely be using them again.
Calling to make the appointment, as usual, I couldn't get through to the dealership, so was diverted to a central call centre. They booked me in as a fastrack appointment. When I arrived, was told it was a drop off appt. They had to squeeze me in.
This time a very long time from booking to work being carried out.
As above, although quite sure nothing will be done about it
I have not yet even seen or sat in my new car.
Staff very helpful and polite
Work was done on the car but you don't get a report to tell you what was done.
Work was completed without fuss and on time.
Price knocked it back to 4 star
As before very helpful
Good service from nice people
Repair took too long
service work ok, again somewhat disappointed that would have to put back service four weeks to be offered a courtesy car, especially as my wife has a broken wrist and cannot drive--- but nothing new there after twenty years a customer
The car was due to be serviced in January but I was in Thailand. I sent an e-mail to the centre from Thailand but never received a response. When I returned to the UK I phoned to book the car in and got the call centre which was not a good experience
All they wanted was more and more money to find out a issue which has been ongoing for 3 years. Not giving the incompetent mechanics and more money.
Due to length of time I was told I would have had to wait for a courtesy car (approx 2 months), so instead I had to pay for a hire car. Also communication on the day was poor as I was unable to get updates on my car's progress
Again due to the high charge.
Fast & efficient service - very informative summary of works
Quick and efficient
Hour and half wait. A dirty car and smudged windows when it has apparently had a clean. I won't get my car washed or mot again there.
Helpful staff once speaking to the service team. Took three calls, leaving a message every time, to get a call back over 10 days, to book in for a service. Basic oil service was over 3 weeks, and 4 if I wanted a courtesy vehicle.
High standard maintained
Service was excellent, no request was too much of a trouble
Good service overall but communication wasn't as I'd expect
Timing was good, price was good car cleaned.
I was very happy that my ar was collected from my home and dropped off after the servicing.
Because I was very satisfied!!!
Completely satisfied with actual service but I had to wait many weeks to have the car booked in
Due to Administration staff not getting the correct name on log book.
I happened to have a wider discussion with one of your service team members who was was happy to chat to me about the new 8 series and a few other cars that I like. He listed to my critique and offered his OWN opinion, very refreshing.
Because I was completely satisfied.
My MOT was due and I attended, only to be confronted with 'your service is due now' - no advance warning whatsoever. So expecting to pay £54 for said MOT, I received the exorbitant service bill of £924.53. Not happy at all.
Telephone service booking poor. Customer parking poor. No update if car was ready so arrived at 5.30 on off chance. Car not cleaned. Previously issues with the service program on the car not being correctly updated. Scratch & dent insurance poor.
Having returned for fitting of correct door cill trim it took almost 2 hours to fit the part and clean car
Pleseant friendly keeps me informed of what's going on when my car is in can't fault the people there:
Because I'm happy with the service I received.
On going communication not so good after above issue
Prompt polite reception. Everything explained. Clear and informative car health update.
I left the car with the Service department and picked it up at my convenience and the work had all be done and my car looked brand new after a wash and valet inside the vehicle.
I was regularly updated and an issue I had with performance was resolved.
A delay in getting tyres in as was from an emergency response delayed turn around of the vehicle however the bmw assistance were brilliant in ensuring that the process for getting the car to barons was easy.
I would like to say that Rob & Martin Wright have been so helpful from start to collection of car and have given a fantastic customer service.
Salesman was excellent
Martin came in early to hand over the car so i could get on with my day.
Totally satisfied , our sales man was spot on and generally interesed in asking the right question what we needed from the car. we had gone to purchase a little run around car, to be automatic and silver. he found a new one and the deal was sealed.
Always a 5 Star service I take the opportunity to point out that despite this service, if the EU punishes UK over Brexit, then I will not buy another BMW
Great support from the team - Andrew Snell was a pleasure to deal with, as were Nick and Alex. Thanks for making this a pleasant and efficient experience. Great dealership in my opinion - could not have been more helpful. Bought an X3 - great car!
Marc Philp was extremely helpful throughout the process and even came in on his day off to allow me to collect the car on the day of my choice.