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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Explore the dealership.

Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was an MoT while I waited. Nice surroundings and great coffee.

Service

This related to a warranty query, car booked in for investigation and problems were diagnosed promptly and significant work completed without any fuss whatsoever. Very pleased with warranty cover and the service from Barons, car perfect now.

Service

Very pleasant and helpful enough booking in/loan car provision. I was given a mobile number to call service and /or respond to video. It turns out an 0844... number and I was hanging on for ages at a cost of £9.75 for the pleasure. I am not amused

Service

I arrived on time I was seen fairly quickly and the job including a wash was done well within the alloted slot.

Service

Polite, attentive and helpful.

Service

Great service all round and will definitely return!

Service

They always do their very best to met expectation.

Service

Quick appointment and good service

Service

Only fairly as I lost all my settings, eg seats, phones atc., and had to return to get them sorted.

Service

Car booked in, work done in timeframes. Called and advised car was ready. Staff kept us informed.

Service

Stuart taylor always gives exceptional service and excellent advice. It is always a pleasure doing business with him.

Service

Great service. Friendly staff. A good experience

Service

Cannot be improved upon !

Service

It was resolved when I raised it

Service

Did what was requested

Service

As i said before quite laid back ,,, maybe some customer training would be good

Service

Pick up and drop of vehicle was fine

Service

Quality workmanship and the video updates are excellent. Getting the car valeted is a nice bonus too.

Service

I had a light on the dashboard which I thought was new brake pads but they said they did not need changing and just did a health check. I thought this was very fair as I would not have known any different.

Service

The service desk personal were excellent and the service on my car was completed within the time frame and completed to an excellent standard. when booking l asked for a price match on 2 front tyres. To be told the workshop would ring me but didn't

Service

Good and helpful.

Service

Sensational as always

Service

Long lead time before my car could be serviced.

Service

Quick service at drop off and collection. Update text for additional work for approval. Friendly helpful service personnel.

Service

Couldn't have asked for better

Service

On the whole I was very happy the only negative was I had to travel from the City so I phoned during the day for an update to judge what time to I had to leave. Was promised a call back from service dept but never received

Service

Very pleasant & professional

Service

I'm still unsure why it's taking so long for recordings of my conversation to come back to the branch for this all to be looked into. With this i'm now being charged interest on my Credit Card due to having to pay out for this. I'm not happy at all.

Service

Very good service, friendly and efficient and fitted me in at short notice.

Service

Completed on time. Charged for washer fluid that was topped up day before

Service

Staff are courteous and the service done in a timely manner, but no-one picked up the oversight of not re-filling the screenwash, despite the fact I was charged for it.

Service

They were very hard to do business with. No time slot was offered for us was made so we had to wait in a queue when we arrived. The seal on the window had been shown to the Salesperson one week after purchase yet 8 weeks later no one had contacted us

Service

So far I find the service very good

Service

Hard work contacting BMW.

Service

Very nice and warm atmosphere

Service

It was for a call in ordered by BMW. We were told they needed the car for a couple of hours. But on the first day they just confirmed the call in work needed doing, but they had to order the parts. Work was completed next day and was returned clean

Service

I asked a number of questions before the service and they were not answered when I picked up the vehicle.

Service

Very professional service and polite staff.

Service

Would have given 5 stars but the video was not the usual inspection of the car but some pre-recorded bmw video clip. More expensive than i expected.

Service

MOT was quick this time, did not have them wash and hoover my car as I prefer to do it myself.

Service

The service and waiting area was comfortable. The included valet was a pleasant touch. The car condition video is a considerate customer touch and gives useful information and peace of mind.

Service

As above

Service

helpful staff

Service

The service advisor was defensive, lacked understanding to the root issue. Asked to pre pay diagnostic fees when what I was asking for would have been picked up on a visual check.

Service

they did the work and what I asked

Service

All went smoothly

Service

See above.

Service

I had to take the car back due to engine oil light failure.

Service

Reasons given above

Service

Very bad experience wont be using this place again

Service

I went in to trade my current BMW for a new BMW, succeeded, no reason not to put a 5

Sales

Rob was a pleasure to deal with

Sales

This is the first time I have dealt with Barons and I am very impressed and wish they were nearer to me so that I didn't need to deal with anyone else.

Sales

Everyone including the receptionist was friendly and polite. And at every point was made to feel like a valued customer.

Sales

Fantastic support from the salesman David Santinelli and his mgmt.

Sales

Hannah Johnson did a fantastic job

Sales

Customer focused sales and finance staff

Sales

absolutely brilliant service from David. He went out of his way to help us in every way. Thank you David

Sales

Very satisfied as everything was done quickly and efficiently

Sales

The salesman was very accommodating and helpful and kept me fully informed throughout the process.

Sales

The staff were very welcoming and professional. We are very happy with the whole process it was very fluid.