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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Explore the dealership.

Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Picking car up monday morning. There was an assumption i was dropping it off that caused 10 mins of confusion due to missing paper work. Slightly annoying when pulling off that all four tyers had different pressures which i needed to rectify myself

Service

Know what to expect, accommodating staff

Service

Despite booked long in advance for an MOT and dropped in at 7:30am at about 4:45pm I was told it had just gone in for the MOT and asking me to collect it the next day. It then wasn't washed. Also, the rear wiper blade was then missing.

Service

See above. Very poor and disappointing BMW service. Courtesy car was an X1. This was EXTREMELY filthy externally and internally. Crumbs and grease everywhere, huge lump of chewing gum trodden into floor mat. Many pictures taken in disbelief.

Service

My car wasn't done on the same day, the things I rang up to prebook weren't completed. I had to ring consistently to get an update. I was asked if I wanted my car cleaning- this wasn't done either.

Service

Summed up in brief Barons Stanstead is a fantastic friendly representation of a premium Brand, coupled with high professionalism from Suzanne and the rest of the service team.

Service

Efficient and friendly. Fitted recall in at same time without my asking. Organised loan car at short notice.

Service

Service manager did his best to quickly identify the fault but no acknowledgement that the fault may have developed disturbance of the shaft during fluid change. Service call centre hopeless, offered 8th August, 17 days away.

Service

As above - Very pleased that technician spotted a bulged tyre which was replaced at once.

Service

All good

Service

Carried out last repair OK.

Service

Because it's fact

Service

Service good , but didn't fix issue and having to return car. Also availability of courtesy car poor.

Service

I book my husbands car in for an oil change but they carried out a full service with out letting me know then gave me a hefty bill

Service

Did all that was asked for, courtesy car was not available so they drove me home

Service

Car taken in at 7:30, didn't go into garage till 15:30, no phone call and did not fix 2 issues highlighted. Rubbish service

Service

Professional job

Service

Although it took 3 booked visits for the right part to be delivered the employees who dealt with my disquiet and frustration were both understanding and most apologetic so dealt with the problem extremely well. The attention from Ian was exemplary !

Service

Very knowledgeble staff, easy to book. Always advise you of the progress of your vehicle. Cannot fault them.

Service

On the day you would have received 5 stars barring the booking issue

Service

I brought my vehicle in for a parts recall and replacement. I had had intermittent problems with the sunroof and asked Barons to investigate. I was told this may take up to an hour but i would only be charged for time spent. I was billed £100.

Service

Smooth service and kindly looked after the car for a week whilst on holiday - thanks

Service

Barons had our car for three whole days. During this time they managed to carry out a two hour service, and fit new seals on the rear lights. An amazing work rate!

Service

Barons found the electrical fault with my car and fixed it under warranty. Charges for investigation and the car's first MOT were reasonable.

Service

The booked test drive could not happen as you did not have a suitable BMW in stock

Service

As above plus no pressure

Service

Mis-communication about need for new tyre. Slow response to electrical issues to be diagnostically checked. Confusion over repairs being covered under warranty.

Service

Three hours wait to have two new tyres when you have a pre booked, timed appointment is not great. No apology or communication re the additional valve charge charge is very poor also. Very disappointing customer service

Service

helpful, efficient, good communication

Service

I am still waiting for more work to be done

Service

Had to wait ages to get the car booked in and looked at for the last problem developed (over three weeks)

Service

Pitifully bad booking system. Service in branch fine.

Service

Excellent service from Suzanne monks. She was always so polite, calm, knowledgable and understanding of my situation. Suzanne did her best to ensure I've got the car back at a time that was convenient for me. She is a credit to Barons BMW.

Service

Good customer service

Service

All went well, as it should.

Service

It was very easy on the day done while I waited and lovely they cleaned my car inside and out, two questions I'm very satisfied with the service day, getting response to arrange a service and communication try request information was poor

Service

Easy to book in very helpful staff

Service

Completely satisfied with quality and price.

Service

They were able to fast track a warranty service courtesy car, which would otherwise have meant a 4 week wait for routine work, apparently due to a large recall.

Service

Mechanical service OK, the car was not washed/vacuumed, my questions about Satnav updates were poorly answered. Satnav updates should be part of the service; it took c.3 hours to download my update at home, then another hour to transfer it to car.

Service

My car went in to have the rear brake pads replaced. It was all done with the minimum of fuss. The car has only covered 16000 miles, so I was a little bemused that the rear pads needed replacing already.

Service

No ability to collect the car, or courtesy vehicle.

Service

I don't like the fact that when I call the Barons Stansted number and choose the option for service, it doesn't go to the local service dept. The atmosphere isn't as friendly now as it was when it was elms.

Service

Only problem I had was getting through to switch board when I phoned a couple of times it was ringing and no one picked up .

Service

I drive system crashed leaving me with no maps or navigation. Barons wouldn't even look at the vehicle for four weeks telling me 'there are other customers just as important as you and we're very busy'. My car is an NHS Rapid Response Ambulance.

Service

Issue not resolved

Service

All items additional to the service were carried out as I asked

Service

Polite staff, knowledgeable and the problem was fixed

Service

A very enjoyable experience with a good level of detail in explaining how to get the best out of the car.

Sales

The car I was told I had bought did not come through. I was told a week before it was supposed to turn up that the other dealer retracted the offer of letting them have it. This was despite being told by the dealer this was definitely my. Very poor

Sales

Hannah was brilliant in Baron's Bishops Stortford

Sales

Excellent engagement from sales person Stuart Taylor at Barons Stansted. Attentive and available when needed.

Sales

Could not fault the standard of service and the attentiveness of the staff.

Sales

Everything was made so straight forward