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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Explore the dealership.

Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car could've been cleaner a few streaks on the glass

Service

I got the service I paid for.

Service

Completed the service in the time they promised

Service

Polite and proactive staff and a quick service

Service

Car mot and check carried out including service wash

Service

Service was pretty expensive and the MOT was done late in the day and initially the MOT failed without time to fix it in time for me to collect the car

Service

Prompt, efficient, polite service. Very impressed

Service

Excellent service. Really prompt.

Service

Excellent service. The service receptionist/service advisor was brilliant, so efficient, polite and well mannered.

Service

Life is full of little challenges and they deal with things in a great way always putting their customer first

Service

See the above.

Service

They replaced headlight under insurance claim, and they could not adjust the headlight. They told me that it was correctly positioned when it was not. Had to have a non BMW align the headlight for me. Also the customer service was terrible!

Service

Very efficient at check in. Did exactly what I wanted in the service.

Service

Poor service booking

Service

You did seem to be short staff at the time how ever people I met were pleasant

Service

booking was quick, and i was able to book a specified time

Service

Always a good service

Service

Not enough communication to keep us informed of what was going on when our vehicle was in for repair much longer than expected. I did get a 'vehicle health check' video report which had nothing to do with the main problem

Service

All work was completed to the high standard i expect

Service

Professional and informative staff

Service

We are always pleased with the BMW service @ Barons Bishops Stortford

Service

Service advisor friendly and well informed. Service completed ahead of schedule Reasonable cost

Service

I told the service dept my car squeaked. When I collected it I was told I would need to book it in again and it would probably not be covered under warranty as my car had only done 8,000 miles and probably needed brakes cleaned!

Service

The car was subject to a recall. When I picked the car up all the settings for seats radio phone etc had all been deleted. I was not told about this

Service

Workshop inspection not connected with Service team. Thought I had approved replacement of wiper but my response didn't go anywhere

Service

Everything went well. + had my car vacuumed and washed ????

Service

The service provided was excellent

Service

Wait in service was completed in under the time estimate given.

Service

your always to busy to engage with the customer

Service

I have been using this dealership for a number of years and have always been satisfied with the results.

Service

All re the recall was good and helpful staff ... as soon as a problem after a couldn't care less attitude

Service

You always create a friendly and professional environment

Service

Small issue as to MOT pass/fail.

Service

Efficient

Service

To ask one to top up petrol used when one pays a loan fee is mean if mileage is minimal

Service

Everything finished on time

Service

Everything seemed to go well but as I'm not a mechanic I can't tell what was or wasn't done on the service other than the service warning light has gone off.

Service

Great service Ian top man nothing to much trouble

Service

I gave you this score because you did very well and there is always room for improvement.

Service

The service was completed ok, but since I got my car back my infotainment system restarts every 30 seconds or so.

Service

Very poor and misleading information. Contacted at 6.20 pm to tell me my car was ready BUT 'we close in 10 mins'! I did collect the car at 6.40 but discovered the driver's floor mat covered in large oily boot marks. Not the service I expect.

Service

Overall the service provided us to a good standard

Service

No papers and very little reading matter in the waiting area

Service

The service that you gave me was 10/10

Service

I didn't receive any confirmation that the recall works were completed successfully. Also the car was damaged on return, I notified Katie Mason and provided a photograph and was told I would receive a call from the manager on his return from holiday.

Service

I said I'm considering replacing my car so I asked for a valuation. It was not done. I was shocked, when I asked why the valuation had not been carried out, to be told "we're not really interested in 42,000 mile cars"...! Now looking at Audi instead

Service

Barons Stansted have looked after my BMWs for the past 5 years, and I've never had an issue with them. Prompt, courteous, keep you posted on progress and pleasant surroundings (and coffee) if you decide to wait on site for your vehicle.

Service

Treated with courtesy.

Service

Barons service department always efficient and easy to deal with.

Service

Because I was completely satisfied

Service

Service was expensive and took longer than planned. Big delay picking it up and although it had been washed it had not been dried so covered in water marks

Service

Barrons were expensive and didn't do all the work requested. My wife was quoted £120 for SatNav update. Sytners have installed the latest required USB stick - which doesn't need an access code as stated by Barrons - for £50

Service

The only reason why I have not given 5 stars is because on arriving at service reception all 3 staff were on phone calls of some description but for at least 2-3 minutes not one looked up and even acknowledged me. I was disappointed with this.

Service

Waiting time for a courtesy car is excessively long. I have had to wait two months and one month on separate occasions this year.

Service

Efficient, reasonable price and quality, very courteous staff- especially by the service reception lady (sorry, I forgot her name) managing my car service that day - 25 July 2019

Service

The service personnel are very courteous and helpful. However, as with all main dealers, you are very expensive.

Service

prompt service and a reasonable price

Service

Picking car up monday morning. There was an assumption i was dropping it off that caused 10 mins of confusion due to missing paper work. Slightly annoying when pulling off that all four tyers had different pressures which i needed to rectify myself

Service

Despite booked long in advance for an MOT and dropped in at 7:30am at about 4:45pm I was told it had just gone in for the MOT and asking me to collect it the next day. It then wasn't washed. Also, the rear wiper blade was then missing.

Service

Know what to expect, accommodating staff

Service

See above. Very poor and disappointing BMW service. Courtesy car was an X1. This was EXTREMELY filthy externally and internally. Crumbs and grease everywhere, huge lump of chewing gum trodden into floor mat. Many pictures taken in disbelief.

Service

My car wasn't done on the same day, the things I rang up to prebook weren't completed. I had to ring consistently to get an update. I was asked if I wanted my car cleaning- this wasn't done either.

Service

Summed up in brief Barons Stanstead is a fantastic friendly representation of a premium Brand, coupled with high professionalism from Suzanne and the rest of the service team.

Service

Service manager did his best to quickly identify the fault but no acknowledgement that the fault may have developed disturbance of the shaft during fluid change. Service call centre hopeless, offered 8th August, 17 days away.

Service

Efficient and friendly. Fitted recall in at same time without my asking. Organised loan car at short notice.

Service

As above - Very pleased that technician spotted a bulged tyre which was replaced at once.

Service

All good

Service

worked hard to find a vehicle for me but took a quite a while in showroom

Sales

It was a great buying experience the salesman was excellent no pressure to buy just helping with the process.

Sales

The salesperson and facilities were excellent, I could not fault them or recommend any improvement.

Sales

Barry & David went the extra mile to get the sale completed.

Sales

thought the cleaning of the car was poor. Marks on the interior and dust on the dashboard.

Sales

i've dealt with the same salesman for 11 years now

Sales

See above - not too much sales pressure, but all necessary information given in a friendly and knowledgeable manner

Sales

All the above was very good

Sales

Great service

Sales

Hannah has been great from start to finish.

Sales

The overall service was great, from when we first walked into the showroom and meeting Jack Johnson, to Jack Benstead taking us for a test drive and to Simon Hewson closing the deal, was just a good purchasing experience for us.

Sales

A very enjoyable experience with a good level of detail in explaining how to get the best out of the car.

Sales

The car I was told I had bought did not come through. I was told a week before it was supposed to turn up that the other dealer retracted the offer of letting them have it. This was despite being told by the dealer this was definitely my. Very poor

Sales

Hannah was brilliant in Baron's Bishops Stortford

Sales

Excellent engagement from sales person Stuart Taylor at Barons Stansted. Attentive and available when needed.