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Always had good service from this dealership through its various name over the years.
Service with a smile
fabulous customer care.
The bodyshop service advisor was very good, as were the other staff I came in to contact with during my visit.
Always made to feel welcome
Good customer service,courtesy car was ready and nothing too much trouble. Chandlers down south coast very disappointing tho.They told me BMW dont offer a collection + delivery service,Barons said BMW do.So I took an unnecessary days holiday.Not good
Expensive service costs (£500 for a service?). Warranty issue (leaking washer fluid) still not fixed despite two visits for this so far.
How process from booking service, Collection & return was straight forward & issue free.
Just outstanding all round.
Cant use the valet facilities to clean my car as not up to standard I expect
The man who dealt with my car on the day was helpful and young man drove me into town also very nice initially when booking felt the person I spoke to was a little rude.
Professional courteous staff. Good communication
Friendly and helpful.
I would say that the car cleaning may need looking into. Overall it was a good experience.
No hanging about and everything went to plan
Simple booking process, car was collected, serviced & returned within a morning.
Very efficient and helpful throughout. Even gave me a good voucher while I waited.
I was treated as a customer should be, with respect and no messing about,
Everything was fine, except being unable to pick up and deliver.
Calm efficient environment plenty of parking
Car was cleaned like promised on service. Repair needed with no courtesy car available. Booked in for another day dropped car in at 8am to be told car will be ready to collect at 6pm! For an hour repair
Service assistant was brilliant - loan car so far ahead not an option - when I picked the car up there was an error/fault light on the dash - had to book it back in - shoudl have been picked up following the work - annoying and inconvenient
As above, the receptionist appeared to me to be giving advice she wasn't qualified to make. If uncertain, especially with such a sensitive issue which had been in the press that day, she should have been much more cautious.
Fault not fixed. Very hard to get through on the phone.
Car serviced on a Sat. main issue fixed.
They did what they supposed to
Welcoming and kept me aware of events
Service advisor was to the point and informative. Very impressed with the mechanical workmanship and the video sent to me by your very knowledgable and capable technician which detailed parts on the car which needed attention. Quick efficient service
They were flexible with my situation and thorough in all aspects
It is a long story and would be happier to talk to someone about it.
Reception (Susanne ?) very helpful and friendly
Customer service by Rebecca is excellent, very professional !!!Would question your advice in needing new tyres ? And the nail in the tyre ?
No problems as usual car collected, serviced and return clean
Full marks because I can't think of anything they could have done better.
Theres always room for improvement
work carried out was great. Prices were not, three times the price of the same tyres from local tyre fitters. Not quite sure how they can justify that much of a mark up for the same products.
Friendly attentive service
From start to finish it was very professional
Very prompt and helpful service
All problems dealt with
Polite, friendly staff, Kept me informed. Car collected and returned when they said it would be.
All work I requested was carried out satisfactorily
On time home collection and delivery
Great facilities and felt as a valued customer
Similar question to before. The car was picked up on time by a very courteous gentleman and returned washed and cleaned. I was informed of uneven tyre wear on the front offside wheel. Tracking problems.
Car was recovered to Barons Stansted following a puncture. Dealt with in a timely manner and some additional services delivered at the same time.
Lady at Service desk was informative and smiled
CAR READY ON TIME. PLEASANT STAFF.
Could not be more helpful,plus the use of a loan car for the day
The tyre pressure warning light came on 15 minutes after picking up the car, which was in the garage to swap summer/winter tyres. Adjusting the tyre pressures and resetting the sensor removed the problem. Surprised the garage had failed to do so.
excellent service friendly and helpful
Dropped in with a run flat warning light showing, and they couldn't have been more helpful. Booked me in straight away, checked the tyres and offered to replace with a quote.
Totally Satisfied with thanks.Communicative, relaxed, helpful, job done, no hassle to me in anyway.All with a smile. it was a pleasure.
I would have given 5 stars but I was asked if I wanted the car cleaned and I accepted the offer only to find that the cleaning wasn't quite up to standard.Particularly the inside hadn't been cleaned at all. I assume it should have been!!
Helpful and attentive
All service aspects done on time
Stuart Taylor is an excellent salesman and delivers what he promises
Salesman was bery professional and managed to source a vehicle within budget and specification exceeded our expectations.Finance thoroughly explained.
Excellent personal attention and service. Good product knowledge.
Looked after very well. Quick delivery and great demo / explanation of the car
For the above reasons. Whole team are very friendly and always ready to help.
Completely Satisfied beyond words.
Good service with good knowledge of the different models.
We got a lovely car with brilliant service. My only slight negative is that when we asked to look at potential used cars we werent shown any options. But minor point as we still feel like we got a good deal.
The service I received from the BMW centre was about what I expected.
Although not my first choice of car initially my target was an M3. That being out of my budget, I asked the sales man Harry to find me a 440 in blue with dark interior, which he did, delivery was in a good time. Couldnt have asked for a better car.
Very Good - All of the staff were excellent helping to keep our 2 year old son entertained with Hey Duggee on the Smart TV and left over chocolates from Easter when we purchased and the car. Sunday collection was good too.