No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Picking car up monday morning. There was an assumption i was dropping it off that caused 10 mins of confusion due to missing paper work. Slightly annoying when pulling off that all four tyers had different pressures which i needed to rectify myself
Know what to expect, accommodating staff
Despite booked long in advance for an MOT and dropped in at 7:30am at about 4:45pm I was told it had just gone in for the MOT and asking me to collect it the next day. It then wasn't washed. Also, the rear wiper blade was then missing.
See above. Very poor and disappointing BMW service. Courtesy car was an X1. This was EXTREMELY filthy externally and internally. Crumbs and grease everywhere, huge lump of chewing gum trodden into floor mat. Many pictures taken in disbelief.
My car wasn't done on the same day, the things I rang up to prebook weren't completed. I had to ring consistently to get an update. I was asked if I wanted my car cleaning- this wasn't done either.
Summed up in brief Barons Stanstead is a fantastic friendly representation of a premium Brand, coupled with high professionalism from Suzanne and the rest of the service team.
Efficient and friendly. Fitted recall in at same time without my asking. Organised loan car at short notice.
Service manager did his best to quickly identify the fault but no acknowledgement that the fault may have developed disturbance of the shaft during fluid change. Service call centre hopeless, offered 8th August, 17 days away.
As above - Very pleased that technician spotted a bulged tyre which was replaced at once.
Carried out last repair OK.
Because it's fact
Service good , but didn't fix issue and having to return car. Also availability of courtesy car poor.
I book my husbands car in for an oil change but they carried out a full service with out letting me know then gave me a hefty bill
Did all that was asked for, courtesy car was not available so they drove me home
Car taken in at 7:30, didn't go into garage till 15:30, no phone call and did not fix 2 issues highlighted. Rubbish service
Although it took 3 booked visits for the right part to be delivered the employees who dealt with my disquiet and frustration were both understanding and most apologetic so dealt with the problem extremely well. The attention from Ian was exemplary !
Very knowledgeble staff, easy to book. Always advise you of the progress of your vehicle. Cannot fault them.
On the day you would have received 5 stars barring the booking issue
I brought my vehicle in for a parts recall and replacement. I had had intermittent problems with the sunroof and asked Barons to investigate. I was told this may take up to an hour but i would only be charged for time spent. I was billed £100.
Smooth service and kindly looked after the car for a week whilst on holiday - thanks
Barons had our car for three whole days. During this time they managed to carry out a two hour service, and fit new seals on the rear lights. An amazing work rate!
Barons found the electrical fault with my car and fixed it under warranty. Charges for investigation and the car's first MOT were reasonable.
The booked test drive could not happen as you did not have a suitable BMW in stock
As above plus no pressure
Mis-communication about need for new tyre. Slow response to electrical issues to be diagnostically checked. Confusion over repairs being covered under warranty.
Three hours wait to have two new tyres when you have a pre booked, timed appointment is not great. No apology or communication re the additional valve charge charge is very poor also. Very disappointing customer service
helpful, efficient, good communication
I am still waiting for more work to be done
Had to wait ages to get the car booked in and looked at for the last problem developed (over three weeks)
Pitifully bad booking system. Service in branch fine.
Excellent service from Suzanne monks. She was always so polite, calm, knowledgable and understanding of my situation. Suzanne did her best to ensure I've got the car back at a time that was convenient for me. She is a credit to Barons BMW.
Good customer service
All went well, as it should.
It was very easy on the day done while I waited and lovely they cleaned my car inside and out, two questions I'm very satisfied with the service day, getting response to arrange a service and communication try request information was poor
Easy to book in very helpful staff
Completely satisfied with quality and price.
They were able to fast track a warranty service courtesy car, which would otherwise have meant a 4 week wait for routine work, apparently due to a large recall.
Mechanical service OK, the car was not washed/vacuumed, my questions about Satnav updates were poorly answered. Satnav updates should be part of the service; it took c.3 hours to download my update at home, then another hour to transfer it to car.
My car went in to have the rear brake pads replaced. It was all done with the minimum of fuss. The car has only covered 16000 miles, so I was a little bemused that the rear pads needed replacing already.
No ability to collect the car, or courtesy vehicle.
I don't like the fact that when I call the Barons Stansted number and choose the option for service, it doesn't go to the local service dept. The atmosphere isn't as friendly now as it was when it was elms.
Only problem I had was getting through to switch board when I phoned a couple of times it was ringing and no one picked up .
I drive system crashed leaving me with no maps or navigation. Barons wouldn't even look at the vehicle for four weeks telling me 'there are other customers just as important as you and we're very busy'. My car is an NHS Rapid Response Ambulance.
Issue not resolved
All items additional to the service were carried out as I asked
Polite staff, knowledgeable and the problem was fixed
A very enjoyable experience with a good level of detail in explaining how to get the best out of the car.
The car I was told I had bought did not come through. I was told a week before it was supposed to turn up that the other dealer retracted the offer of letting them have it. This was despite being told by the dealer this was definitely my. Very poor
Hannah was brilliant in Baron's Bishops Stortford
Excellent engagement from sales person Stuart Taylor at Barons Stansted. Attentive and available when needed.
Could not fault the standard of service and the attentiveness of the staff.
Everything was made so straight forward