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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Meet the Barons Stansted BMW team.

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Tony Murphy

Head of Business
  • Department BMW

Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Justin Matthews

BMW Sales Consultant
  • Department BMW

Harry Mackness

BMW Sales Consultant

Marc Philp

BMW Sales Consultant
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Carl Chart

HR Manager
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jack Meekings

BodyShop Estimator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem persists

Service

The service team are always friendly and helpful.

Service

Everything that was promised was delivered.

Service

I was let down badly by the communication from BMW, which I've already raised in an email.

Service

My issue was dealt with without fuss & with the minimal amount of waiting time.

Service

Very efficient and friendly agent

Service

Senior Service Advisor D Scarr always gives me first rate service.

Service

Fast and efficient

Service

I experienced terrific service, extremely efficient, and very reassuring

Service

no one rang me back

Service

Empathy and good customer service

Service

Staff were polite friendly and prompt

Service

Staff in service reception very good but concerned with why my car lost water and no one can explain why

Service

My car was in for an unexpected amount of time. I had to keep asking for updates

Service

No one helped me receive a car

Service

As above. The customer service was not anywhere near as good as it was the last time I visited Barons Stansted ( around 4-5 years ago )

Service

All areas I had highlighted to the service team were fully addressed and the car also had a complimentary wash and vacuum and was returned to my while I waited.

Service

Competitively priced and they even drive me home to save me waiting around.. Good job.

Service

Very good service / pleasant staff.

Service

On previous visits it's been good on this occasion I wasn't that impressed

Service

Car was collected and returned to my house, washed, vacuumed and fully serviced

Service

Reception excellent, communication good

Service

Cost were reasonable, and the work was completed quickly, and as usual, I did not have to return for any follow-up. It suggests the work was completed to a high standard.

Service

Good communication

Service

Work was done in good time as arranged with no fuss, but cost is high.

Service

Assured by phone staff that if I arrived by 9am would mean that I could have a lift home, which was important to me as I had my 5 mph old and 3 yr old sons with me. No lift available when I got there and just a shrug of the shoulders as a response.

Service

Happy with the standard of work

Service

Quick and efficient

Service

Appointment time was very punctual

Service

Quite simply because I was very satisfied

Service

problems sorted but took 2 visits

Service

Long history of good service

Service

Swift action and resolution

Service

Excellent, receiving the video of the service via email was great and you could see the work required and the checks being made.

Service

MOT passed

Service

Car was serviced promptly . Work was completed ahead of advised time. Comfortable waiting facilities.

Service

Great difficulty making appointment with service department by phone. Day 1 gave up after 30 minutes holding on, Day2 after 20 mins left number for call back which did not come for over 24 hours, on day 3 eventually got through after approx. 15 mins

Service

Since changing from Elms to Barons it is very difficult to actually get to speak to a member of the service team on the telephone without waiting a long time or leaving a message to be called back. Other than this I would rate my experience 4 stars.

Service

Efficient, curteous and kept me well informed

Service

Fabulous staffFabulous service always very accommodating with dates and times.

Service

All happened according to expectation.

Service

In-house staff very helpful and efficient

Service

Car collected and returned, serviced and cleaned. However, there was nobody available to fix my broken speaker, which was disappointing.

Service

The computer on the car was reset and the seat settings, light settings, door lock option wouldn't save. The service warning has not been reset. The battery in the key fob is now showing as running low. We now have to come back to get this sorted.

Service

Good service

Service

Efficient service

Service

Very professional

Service

I’ve given this score because I think it’s an appropriate score.There is always room for improvement.

Service

Efficient delivery of service

Service

Everyone was very friendly, especially Alfie who sold me the car. However the after sales support is the reason for the low score. I’m very disappointed in the lack of care with my wheels whilst it was in the service department.

Service

The ongoing problem with the driver's door is still not fixed. It is disappointing given we have identified exactly what is wrong.

Service

As always staff & service very good.

Service

The service in and of itself was fine. However the centralised telephone scheduling is a DISASTER. It took forever to get through and then the appointment that was set-up was not able to be granted. So the scheduler had to ring back and re-arrange!!!

Service

The lack of ability to obtain the correct part and to keep me informed of what was happening, both on the day of the abortive repair and before a pick up and return.

Service

service reception managed to booked me in quicker than first indicated

Service

Always welcoming and organised

Service

I was very happy with the service i received

Service

All is fine with staff and service, just price is a tad high.

Service

Lack of options regading courtesy car and timing of repair

Service

It's a well oiled machine.

Service

Service done on one visit and without problems. Only low mileage however

Service

Too little petroleum in loan car. Trying to book service appalling. Obviously you have cut back on staff numbers since merger/takeover.

Service

Friendly customer service and very professional!

Service

Friendly

Service

Met my expectations

Service

An MOT usually takes an hour as my car was booked in at 2.30 and another one was booked in for 3.30. I'm still sitting there at 4.30 with nobody coming to talk to me (despite me asking) I waited all that time and would of gone away. Not happy at all

Service

No courtesy car so had a tiny Hyundai hire car. Was told to bring the car in by 0900 and wasn’t even looked at when I called for an update at 1400 so had to be kept another day when the fault was finally diagnosed

Service

Everything I needed was done without a problem and I was given a courtesy car which was very good. They kept me informed over the two days they had my car

Service

Very professional and friendly staff

Service

The car was presented in spotless condition and the instructions were made very clear

Sales

Good customer support

Sales

Marc Phillips went over and above, I cannot fault the service I received.

Sales

Carla Warwick at Barons BMW was excellent throughout the process of my purchase and whilst persuasive I did not feel pressured to buy.

Sales

They were very helpful throughout to the extent that they lent me their M5 for a month. Will recommend the dealership without reservation.

Sales

Very good, Carla and Nick were both helpful and attentive.

Sales

See answer to qu1 - and I'm now the proud owner of an excellent car.

Sales

Due to the work of Justin Mathews giving a service which always make you feel like he will solve any problems which in this case there was not but makes you feel confident to do business with again

Sales

Carla was brilliant. Nothing was to mub hassle

Sales

Their customer service is consistent throughout all departments and you are treated the same whether buying a £90k car or a £30k car