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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Meet the Barons Stansted BMW team.

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Tony Murphy

Head of Business
  • Department BMW

Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Justin Matthews

BMW Sales Consultant
  • Department BMW

Harry Mackness

BMW Sales Consultant

Marc Philp

BMW Sales Consultant
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Carl Chart

HR Manager
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jack Meekings

BodyShop Estimator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All done hassle free

Service

Was on time and car was washed and hoovered

Service

My car had to be recovered from the local motorway services early afternoon on Friday 28th December with a brake problem. However on arrival at Barons Stansted I was informed they had no workshop time until after the weekend.

Service

On the health check I was told I needed one new tyre for car to pass MOT. Having ordered my tyre at same place my MOT carried out today I was told no need so not sure how readings were so different.

Service

Dealt with by efficient member's of the service team.

Service

I was a little disappointed that despite delivering the car the day before and spending some time sorting out the servicing plan that the paperwork confirming the service and the MOT had been done was not ready to collect with the car late the next

Service

poor information with high charge for parking sensor evaluation. I already knew there was a fault so why charge £100 and then make them not work at all!

Service

As above.

Service

Swift and professional booking process, checking in and collection.

Service

can't fault care or service

Service

Always the same high levels of care

Service

Inspection and work carried out in a very professional way

Service

I had to almost beg to get the car booked in as the service dept was so busy. Can be a slightly smarmy, condescending attitude received on occasions by one or two staff which I really dislike

Service

See above, but the actual service itself was excellent.

Service

Very happy with the service

Service

friendly and prompt on booking in. Full inspection and video which was the first time i had received this level of service from a dealership and then welcoming when i picked up the car.

Service

All problems solved

Service

Quick response on my urgent needs

Service

The service was easy to arrange and everything worked out as planned. Parking was straightforward and the staff were friendly and courteous. The service time was as predicted and the car had been well maintained, with my settings left intact.

Service

I was very disappointed that I had to pay for my 5th annual service as I bought the 5 year service pack when I bought my car and do not do high mileage and so assumed that this service would be covered by the service pack. All a bit of a con really.

Service

Hassle free

Service

always good service

Service

When you arrive for a service .you are made to feel very welcome. They give you a voucher to go down the road for bacon rolls etc ,or coffee plus tea is always available. With my service is only 2 hrs , so time fly's

Service

Took a number of visits to find knock fault. Now cured and it feels like a different car. Good.

Service

Booking the service was quick and easy. I was received at Barons in a friendly and helpful manner and the work (brake fluid replacement) was carried out quickly. The complementary car wash was a nice touch too.

Service

What you delivered was what you said you would deliver.

Service

Friendly staff and good service

Service

The time take for our service took an hour more the planned time. This was not anticipated by staff or communicated.

Service

They did everything required, efficiently and on time.

Service

when i made the appointment, i explicitly requestedan automatic transmission loaner. I was assured i would have it. Turned out that was not noted anywhere and i had to wait much longer to sort this out and i almost could not get it.

Service

BMW and Barons at Stansted have retired our trust in BMW cars

Service

One slight issue when we picked up the car the tire pressure message popped up alerting us to a low tire pressure. However, this was not the case and we had to reset the computer which we only discovered once we had read the manual.

Service

On the day, the service experience was excellent. The problem was the booking process. My original booking, by phone, was not even properly logged and I could have lost a day's holiday if I had not rechecked the appointment.

Service

All completed within requested time frame

Service

Satisfied

Service

I addition I was told that I needed 4 tyres which I agreed to but I wanted Continental only to be told they didn't have any in stock and I would have to wait 4 working days to get them. I had to have Pirelli which I did not want, but arrived next day

Service

Excellent service

Service

Service staff very friendly and helpful. Efficient service.

Service

Good service as ever but didn’t receive an update as I normally do

Service

Cleaning service could have been better

Service

Welcoming, showroom & service reception. Well briefed staff who can eadily communicate what has happened to the car during the day and explain any remedial works.

Service

The service team are helpful but the telephone system needs reviewing.

Service

Good Service

Service

A job well done

Service

Problem persists

Service

The service team are always friendly and helpful.

Service

I was let down badly by the communication from BMW, which I've already raised in an email.

Service

My issue was dealt with without fuss & with the minimal amount of waiting time.

Service

Senior Service Advisor D Scarr always gives me first rate service.

Service

I experienced terrific service, extremely efficient, and very reassuring

Service

Very efficient and friendly agent

Service

no one rang me back

Service

Staff were polite friendly and prompt

Service

Staff in service reception very good but concerned with why my car lost water and no one can explain why

Service

No one helped me receive a car

Service

As above. The customer service was not anywhere near as good as it was the last time I visited Barons Stansted ( around 4-5 years ago )

Service

Faultless

Sales

Nothing was a problem and was kept informed with any developments from start to finish

Sales

Carla was really helpful throughout the purchase and delivery of the car, allowing it to be a friendly and stress free experience.

Sales

Kept well informed throughout and very pleased with service received

Sales

The service that i get is always first class

Sales

Jack and Carla are wonderful and great assets to your dealership

Sales

I am giving 4 all down to Marc Philp who is an terrific sales person. Professional, client focused, and service orientated. Compared to Mercedes and Audi, Barons Stansted is much more relaxed about that fact you are buying a £95k car!

Sales

Totally satisfied with Martin and the rest of the team, that's why we remain loyal customers.

Sales

Not returning calls after the sale

Sales

Listened to what I wanted, came back to me when promised.

Sales

Kept informed but not bombarded. Friendly staff