Service Advisor/Workshop controller

Service Advisor/Workshop controller

Service Advisor/Workshop Controller

Do you have a passion for the BMW product? We are looking for a motivated, organised,team-oriented Workshop Controller to join our technical team at Barons Stansted.

About the position

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop and ensuring the service and repair technicians achieve their daily targets. Your responsibilities will also include:

Coordinating work amongst the team of 15+Technicians;

Motivating and encouraging the technical team to complete work within given time frames;

Encourage high quality of work to ensure that the return to workshop rate is low;

Liaising with Service Advisors throughout the day to update them on the progress of work;

Speaking with customers as required.

Meeting and greeting customers in a friendly and courteous manner throughout the day.

Booking vehicles into the technical workshop.

Liaising with the technical workshop to keep track of the vehicles progress and ensuring the vehicle is ready at the promised time.

Providing exceptional customer service, including:

establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.

Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.

Adopting a sales approach regarding upsell.

Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position,including:

Experience in a main dealer environment

Strong industry knowledge

Aptitude for multi-tasking.

An eye for detail.

Ability to work under pressure.

Quality awareness.

Communication skills.

Full driving licence.

About us

Barons Stansted is part of the Group 1 Automotive network, a well-established and growing automotive group in the UK, with offices in America and Brazil as well. Group 1 Automotive is the 10th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

If you see yourself in the position specification, we would like you to apply now to David Hall, or Elle Gates,

We appreciate your interest in the position and in our company. Please be aware that we expect a high number of applications for this vacancy and we may not have the time to write to every applicant. If you haven’t heard from us within 4 weeks of applying, please assume your application has not been successful on this occasion.

Please note this vacancy may be removed prior to the closing date due to the requirements of the role being fulfilled.

All recruitment related documentation will be retained for a period of 6 months from the close date, thereafter, any personal information we hold will be destroyed in accordance with the Data Protection Act 1998.