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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Technician

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Service Advisor/Workshop controller

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What type of BMW Engine is right for you?

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Meet the Barons Stansted BMW team.

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Tony Murphy

Head of Business
  • Department BMW

Simon Hewson

BMW General Sales Manager.
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Chris Horlock

BMW Business Manager
  • Department BMW

Nicholas Glen

BMW New Car Controller
  • Department BMW

Christine Parker

BMW Sales Executive & Motability Specialist
  • Department BMW

Justin Matthews

BMW Sales Executive.
  • Department BMW

Stuart Taylor

BMW Sales Executive & Motability Specialist
  • Department BMW

Martin Wright

BMW Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Satisfied except for the length of time it took, half an hour longer than estimated.

Service

They were very helpful and managed to get my car serviced and MOT in the morning because they knew I needed it in the afternoon

Service

No issues with any aspect

Service

Good service

Service

Very knowledgable, friendly, and helpful staff.

Service

They were exceptionally helpful and provided feedback and video evidence to support any issues. It would have been 5 were it not for a bad valet job on the newly sprayed side of car.

Service

Not what I am used to when servicing my Mercedes.

Service

As above

Service

As Above .

Service

Work completed promptly and well.

Service

As above

Service

As previous

Service

Arriving 'frazzled' after an overnight breakdown, the whole experience of calm, professional support from reception to workshop instilled confidence. A swift repair followed and left a v good impression.

Service

Poor informay

Service

No problems

Service

na

Service

Barons attempted every reasonable step to deal with the tow hook issue but unfortunately have been completely let down by BMW UK.

Service

The service was professional.

Service

Gave me a lift into town and car was completed in a day.

Service

They were OK.

Service

It was good

Service

TASK COMPLETED WITHIN THE QUOTED TIMESCALE

Service

I have had some bad experiences at Elms but this was much better. Job done with little fuss and a follow up call to check I was happy.

Service

Always good service.

Service

Nice and easy

Service

Friendly, prompt and knowledgeable service staff.Nothing was too much trouble

Service

I've never had a BMW before and I'm very pleased with the car we have and it's a dream to drive.Looks very smart it's very comfortable and it's economicle

Service

All ok but not getting warranty work receipt let the experience be not totally satisfied

Service

MoT inspection only.

Service

Completed on time, nice loan car

Service

Quick book in and a good price

Service

The car runs perfectly. Very happy.

Service

I was dealt with very courteously and the examination of my car and adjustments made were all explained fully

Service

Ian in service is always a pleasure to deal with

Service

The car was serviced and cleaned as described and a courtesy car made available, with other pick-up delivery options offered.

Service

See above comments. Wasted Saturday morning going through outstanding action and what was proposed was not accurate for reg number fix.

Service

No car available during the service period

Service

Not the usual swift service and I emptied the boot which did not get cleaned

Service

They went above and beyond to help me and every time I called them were more than accommodating

Service

everything completed very quickly

Service

Easy drop off and lift to station complimentary wash and hoover.

Service

No problem in leaving the car until we could pick it up at a time convenient to us.

Service

Your Service Personnel are Always Top Drawer

Service

See the above explanation of the issue. However, the service was completed on time and the car had been cleaned well. Previously I have been happy with this dealer.

Service

Good service, just had to wait a little longer than initially advised on collection

Service

As above

Service

Had a recent bad experience with the standard of a fault repair.

Service

No problems whatsoever. All questions answered

Service

As above, communication needs working on back to the customer

Service

Although my problem was dealt with eventually, I did have problems with getting hold of someone on the phone to answer my questions and people shouldn't get involved in discussions if not qualified to answer.

Service

As above

Service

I mentioned that the automatic mirrors were rubbing when moving, and in that process were making a squeaking noise, I suggested silicon oil. Told that it was the noise of the motor ! No .Brakes squeaking in reverse, told nothing wrong, still squeak!

Service

All staff were highly professional giving clear explanations, advice and were very smartly presented with their 'uniforms' wearing name badges with their titles.

Service

slightly wait a bit longer, but bearable, 5 stars is likely

Service

The service was so easy. My car was picked up and dropped off and the whole procedure was seamless.

Service

Car ready to collect on time. Good valeting.

Service

I waited a long time for my car was supposed to be cleaned as complimentary but honestly could done much better jobMyself ,the boot was not hoovered it was completely emptyalso the dash had not been wiped

Service

Very helpful, friendly and easy process.

Service

The parts man, Cameron's efforts to find the part I wanted and his attitude to customer service was exemplary. Unfortunately, this comment box is too short for me to express my dissatisfaction of the attitude and comments made by the parts manager.

Service

Best ever

Service

There was no reason to be other than completely satisfied.

Service

Polite, efficient and good communications throughout.

Service

The work was completed ahead of schedule and the courtesy extended to me particularly by Susanne was exceptional.

Service

Because I'm very satisfied

Service

Answered all my questions and found out for me when my next service is. Even came to me where I was having tea for payment. Great service.

Service

Great staff and service.

Service

See above, no problem with the actual work carried out.

Service

i came in for a warrentry check and was shown a video of someone checking tyres i just have to assume the rest of the check was done as i have had no contact from anyone.Also in the letter you sent you said the car would be valeted but it wasn,t done

Service

Bread & Butter work incorrectly complete. oil change was 1.5 litres of oil short.Mistake was accepted by Service Manager (David Hall) with no quibble and has offered next service free of charge. So im sort of satisfied, but shouldnt have happened

Service

Suzanne who works at Barons Stanstead was professional, efficient and very helpful during my visit; thank you Suzanne!

Service

I had a couple of queries that needed technical imput, and this was handled satisfactory

Service

Top class

Service

My car seems perfect and don't have the same problem as before . It is running very smoothly

Service

The site was very accessible and parking easy. The staff were pleasant, helpful and well-informed. The loan car (a Mini Cooper SD) was brilliant and the work on my X1 was completed as promised and it was returned in immaculate condition.

Service

My vehicle received a coolant hose puncture while having other work done to it.

Service

I have not had any problems, but service seems reliable

Service

always done on time with costs agreed before work done

Service

Professional and customer friendly.Best services i have experienced in 35 years of motoring.

Service

Service undertaken and successful MoT test. Intermittent daytime running lights issue not resolved - no fault found, but this condition persists

Service

All went well finished when they said

Service

Appreciate being able to deal with people. Particularly over a period of time.Build up trust.Sell an excellent product

Sales

Christine has been a pleasure to work with.

Sales

Always made to feel welcome and good facilities

Sales

Very patient sales rep.Always quick to reply emailDelivery on time

Sales

Friendly staff and environment. Nothing too much trouble

Sales

Justin Matthews provided excellent customer service throughout

Sales

The salesperson (Stuart Taylor at Barons BMW) that my wife and I were dealing with during the purchase of our new car, was most helpful throughout the whole process and was in frequent contact before and after the delivery of our new car.

Sales

Very helpfull

Sales

Everything was right.

Sales

First Class

Sales

They kept me informed about the status of the new car delivery and dealt with me in a customer friendly way.

Sales

The staff were very friendly and accommodating and kept me well posted on the delivery of my vehicle . The salesman I dealt with was very helpful and patient in assisting me in selecting my vehicle and all aspects of my purchase were fully explained.

Sales

Very clean and tidy and staff were very helpful.

Sales

The delivery was amazing as they presented my 4 series convertible in a room dedicated to the car. The experience of purchasing the car was outstanding. Cannot point to a single fault during the process.

Sales

I was always treated with upmost of respect and always fully informed throughout the whole process.

Sales

I was disappointed that I understood that my vehicle would have run flat tyres 'as it was exactly the same spec' as a previous car that I viewed, and then advised I would have to pay for this myself if I wanted to change - not known until collection

Sales

As briefly touched on, in question 1, staff members ensured that you were being attended to, offering refreshments, making one feel relaxed, in general. I do not doubt that there are potential 'clients to be' that need to be relaxed and assured.

Sales

My whole family was looked after. We were not rushed but equally the transaction was rapid and smooth.

Sales

friendly welcoming environment.

Sales

My car was from the show room. On collecting the car, tape protection had been left on the door cills and on the M badge on the seat. The rear number plate was also not level. I believe this was the sockets on the actual car. Correction is in hand.