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From start to finish it was very professional
On this occasion
Friendly attentive service
Very prompt and helpful service
All problems dealt with
Polite, friendly staff, Kept me informed. Car collected and returned when they said it would be.
All work I requested was carried out satisfactorily
Great facilities and felt as a valued customer
On time home collection and delivery
Car was recovered to Barons Stansted following a puncture. Dealt with in a timely manner and some additional services delivered at the same time.
Similar question to before. The car was picked up on time by a very courteous gentleman and returned washed and cleaned. I was informed of uneven tyre wear on the front offside wheel. Tracking problems.
CAR READY ON TIME. PLEASANT STAFF.
Lady at Service desk was informative and smiled
The tyre pressure warning light came on 15 minutes after picking up the car, which was in the garage to swap summer/winter tyres. Adjusting the tyre pressures and resetting the sensor removed the problem. Surprised the garage had failed to do so.
Could not be more helpful,plus the use of a loan car for the day
excellent service friendly and helpful
Totally Satisfied with thanks.Communicative, relaxed, helpful, job done, no hassle to me in anyway.All with a smile. it was a pleasure.
Dropped in with a run flat warning light showing, and they couldn't have been more helpful. Booked me in straight away, checked the tyres and offered to replace with a quote.
I would have given 5 stars but I was asked if I wanted the car cleaned and I accepted the offer only to find that the cleaning wasn't quite up to standard.Particularly the inside hadn't been cleaned at all. I assume it should have been!!
All service aspects done on time
Helpful and attentive
I received a very good service from Barons of Stansted
Ive known your team at barons for 17 years. They have been fantastic since.
the warranty issue at the time was resolved, but the long term answer was NOT resolved
Very professional customer facing staff and great customer experience as a result.
I was having difficulties with availability to get my car serviced. Mike was really helpful & bent over backwards to help and find a booking I could make. Same goes for the service reception staff.
Great customer service from branchCollection and delivery very efficient and convenientGood communicationAs with any main dealer only issue comes down to hourly labour rate and cost of original parts
staff are friendly and know the product well
Friendly staff and nice comfortable facilities. Disappointed that my car's paintwork repair was supposed to be booked in at the same time as my MOT and had to cancel in the end since it hadn't been looked at after 3 hours of waiting.
Did the job efficiently and on time
Great really helpful people.
Very good costumer service. The service that I booked took a bit longer than was told, but in overall was good
The boot obviously hadnt been opened as part of the wash and hoover as there was still sand in there. Also, there was no sign of the complimentary litre of oil in the car either. There was no mention of it being used in the car on the invoice.
The team at Barons carried out the work efficiently.
The only issue is the ridiculous price of tyres, which I can get much cheaper elsewhere.
Service carried out speedily, staff friendly, waiting area pleasant
Refer to email
I was told that only my pads needed replacing two week earlier, to find on the day my front discs needed replacing two, more than doubling the cost!
Very nice people to deal with fast turn round so I could get on with my day
The communication from the staff was consistent and up to date. I was kept informed during the service. It was completed in the time frame I was told and the car was returned in an excellent condition.
The only thing that let the service down was that the tech mentioned in the video email that my car was missing a small plastic part on the offside front lower section as it did not match the near side. This is incorrect. It's part of the design.
Offer a complete valet service however big issue is with the car when it is at the garage. However, last visit the windows were still slightly greasy and had to rewash.
Booked my appointment very quickly when I telephoned. Problem was fixed and car was back with me by the end of the day.
When I left the car in to be serviced there were no parking spaces available. I made the mistake of trying to fit my car into a very small space resulting in damage to the car as it rubbed against a wall. This resulted in a cost of £150 to repair.
Car was recovered No one called me so I visited the dealer two days later to enquire what was happening. At that time they had not looked at the car. I was not offered a courtesy car
Yes all good nice and easy very polite and accomodating.
You are kept up to date on progress and any changes you require promptly actioned
I received a call explaining that my warranty was about to expire, which was fantastic. I booked an MOT and said that there was a banging noise which turned out to be the rear suspension, which was not previously detected by BMW.
Everything was done on time, everyone I met or spoke to were polite, curteous and knowledgeable.
I was very satisfied
Hassle free, professional throughout , felt valued
The car even had a good valet
very quick very kind excellent staff and very polite
Completely satisfied with the service element. The car failed its MOT-frozen windscreen washer (cost £95) and an error message as I had my winter tyres on. Some heat could have resolved the washer problem at no cost! It was a very snowy and cold day!
Smooth and easy from booking in to picking car up
A very good service just annoyed at the wait, a simple phone call would have meant I could go home and pick the car up later
Very good although they could not reset the brake pad warning sensor that was showing the incorrect wear remaining..
Again, very helpful and friendly staff.
They were supposed to collect my car from home but after a 4 hour wait I had to deliver it to the garage.
The only reason I'm not completely satisfied is that when booking the courtesy car I was told that due to requiring a programming upgrade the courtesy car would be free but when I came to pay for the service I was told this wasn't the case
All as planned, on time. Courtesy car provided as well
No customer service, had no idea what was happening, eventually after many calls myself I was told something had been replaced but no explanation, still havin an alert come up on the car either not reset or not actioned
Difficult to get through on the phone to the correct department, seems very busy.
The work was going to take some time to complete, but Barons picked up my car and returned it which was a big help. No charge for this either. Service seems satisfactory. Actually I think it was a software update but no problems experienced so far.
I had to wait in the customer lounge area - The new refurb to the showroom looks really impressive. I enquired about the X6 and the receptionist took my details and recommended a test drive.
Friendly, helpful staff and an efficient service.
Friendly booking on the phone. Service conducted on time by friendly efficient staff. Plus given lift into town and provided with meal voucher for neighbouring cafe.
The level of charges are completely unreasonable and you feel a complete idiotfor taking out insurance's that do not exist.
We are not entirely sure if the problem that we had was caused by the service centre in the first place and they werent going to admit it anyway
only blemish was that I had to ring to check up on progress - car had been in under warranty for 2 days
Had four new tires fitted and balanced. I was disappointed to have to bring the car back as there was a slight wheel wobble at 70mph. Both front wheels found to be 30g out. I brought it to a main dealer to avoid this kind of issue.
Customer service has always been excellent - helpful, courteous and good.
Took four attempts at calling up service department as no one answered the call on the initial 3 attempts. The service notes given to me were on two pieces of paper and were hard to read and understand and seemed rather tatty and not much use.
All problems were sorted. Many garages would have thought I was being 'silly'. I thought I was being silly.
I couldn't fault any part of my experience at Barons.
Very pleased with the work carried out by the engineers. Car is always cleaned well after service. Very convenient having a car picked up from home and brought back same day.
I was kept informed st all times. Car cleaned on collection
Becca is amazing. Especially loved the opportunity to have lunch at H@me with voucher provided by Barons :-)
Very happy with the service at Barons, Nick the service advisor was particularly good and would like to deal with him again in future. I wasn't happy that my car had been washed and would prefer to be asked in future.
Completely Satisfied beyond words.
For the above reasons. Whole team are very friendly and always ready to help.
Good service with good knowledge of the different models.
We got a lovely car with brilliant service. My only slight negative is that when we asked to look at potential used cars we werent shown any options. But minor point as we still feel like we got a good deal.
The service I received from the BMW centre was about what I expected.
Although not my first choice of car initially my target was an M3. That being out of my budget, I asked the sales man Harry to find me a 440 in blue with dark interior, which he did, delivery was in a good time. Couldnt have asked for a better car.
Very Good - All of the staff were excellent helping to keep our 2 year old son entertained with Hey Duggee on the Smart TV and left over chocolates from Easter when we purchased and the car. Sunday collection was good too.
See above. Excellent servcie and an excfellent product
i spent a couple of hours specifying my new car with a very informed salesman.His advice and guidance has proved to be very accurate as my new car is exactly what i wanted
In view of the amount of paperwork involved I would have thought BMW could at least provide a reasonably presentable folder instead of an ordinary plastic sleeve.Audi do !!!!!
Consistent support and help from all departments.
Friendly and informative
Stuart Taylor was excellent throughout our negotiations and eventual sale. He kept me informed of developments throughout the transaction and he was efficient and polite
Its a true reflection on how we feel about the car,service and the complete Experience we had purchasing our new BMW
Very happy with Barons Stansted and specially Martin Wright who was always quick to respond, very knowledgeable and made me feel comfortable throughout the purchase.
The salesman, Marc Philp, was extremely helpful thoughout.
Stuart and Chris were very helpful as usual
Very quick to respond to all queries.
The overall experience. The Sales Exec. was very professional.
Everything was ready and prepared as expected