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Barons seems to have had resource issues in being able to complete the repair work in a timely manner, keep to deliver promises and communicate delays in delivery in a timely manner such that my time is not wasted.
There was no reason to be other than completely satisfied.
Polite, efficient and good communications throughout.
The work was completed ahead of schedule and the courtesy extended to me particularly by Susanne was exceptional.
Answered all my questions and found out for me when my next service is. Even came to me where I was having tea for payment. Great service.
Great staff and service.
Because I'm very satisfied
See above, no problem with the actual work carried out.
Bread & Butter work incorrectly complete. oil change was 1.5 litres of oil short.Mistake was accepted by Service Manager (David Hall) with no quibble and has offered next service free of charge. So im sort of satisfied, but shouldnt have happened
i came in for a warrentry check and was shown a video of someone checking tyres i just have to assume the rest of the check was done as i have had no contact from anyone.Also in the letter you sent you said the car would be valeted but it wasn,t done
Suzanne who works at Barons Stanstead was professional, efficient and very helpful during my visit; thank you Suzanne!
My car seems perfect and don't have the same problem as before . It is running very smoothly
I had a couple of queries that needed technical imput, and this was handled satisfactory
The site was very accessible and parking easy. The staff were pleasant, helpful and well-informed. The loan car (a Mini Cooper SD) was brilliant and the work on my X1 was completed as promised and it was returned in immaculate condition.
My vehicle received a coolant hose puncture while having other work done to it.
I have not had any problems, but service seems reliable
always done on time with costs agreed before work done
Service undertaken and successful MoT test. Intermittent daytime running lights issue not resolved - no fault found, but this condition persists
Professional and customer friendly.Best services i have experienced in 35 years of motoring.
All went well finished when they said
Issues seem to have been resolved but lack of transparency in ongoing comm's and 'service with a smile' has been disappointing.
See answer to question 1
As above & Clancy was extremely helpful & accomodating
Ian Regan is industry best and completely knowledgeable which really helps the process along.
Because I had to come back 3 times to get over 1 problem luckily enough I work in stortford and don't have to travel to bishop stortford to get the same problem looked at
Disappointed that no courtesy car was available, especially it was a manufacturer fault, but luckily it was covered by the emergency breakdown and a hire car was covered.
So polite starting at the reception to the service department.Very professional workmanship.Extra value added service of cleaning/washing the car together with courtesy carMakes Barons a good Garage.
The overall service was first class
If was fast and efficient with a comfortable waiting area
Once again excellent service
As I've mentioned great service from the team.
Delivering what they promise.
Barons have been excellent.
Have not got time for all the reasons,, sorry.
Overall the service was good, the driver for drop off was also courteous and polite and I didn't have to wait too long. Two reasons holding my score back from a 10 are that I feel the services are overly expensive, and despite dropping my car off at
My car was collected from my office, service and MOT carried out, my car was then returned to me, fully valeted, in time for me to drive home. Very easy hassle free.
Because of what happened with Elms there was no face to face to explain the problem and what was done only telephone calls when taken to Barons for the recall booked in at service reception and picked car up nobody to say what has been done and why
Professional & efficient
Very friendly and efficient service provided.
Good overall, though there were some broken communications about the status of the car. I was originally told that parts were on hold, and told to pickup the car, but the parts were then located and fitted, but no-one told me, so delayed pickup.
Pick up and drop off of vehicle. Please consider a 'service while you fly' option via Stansted.
The service representative took the extra mile to make my stay at the dealership every welcoming
all as explained.
I am satisfied with the service as people working at Stansted barons are very nice and helpful. Service was really quick. Not enough characters to write my complain though thanks
Always first class service at this branch. My health recently has not been too good but had excellent service from Barons Stortford
All good but long wait for a slot
Great service, very flexible and accommodating
Quick, easy and convenient. Courteous and friendly staff.
It was an MOT and the car passed.
Exemplary customer service, from the moment I walked in, regular updates whilst I waited and very clear explanation of the work completed.
Repair was completed quickly
friendly welcoming environment.
My car was from the show room. On collecting the car, tape protection had been left on the door cills and on the M badge on the seat. The rear number plate was also not level. I believe this was the sockets on the actual car. Correction is in hand.
The whole process took one week from when I entered the store to enquire, through to taking delivery of my new car. There was attention to detail throughout. It was nice to drive away with a full tank of fuel rather than enough to get to nearest gar
Efficient and friendly staff. Vehicle immaculately presented at handover. Paperwork was a painless process & the important features of the vehicle were clearly & enthusiastically explained.
The salesman (Aaron) was very knowledgeable, very helpful, and very professional. He showed me round the various options, discussed them all with me and presented all the various options. He made the experience very easy; keeping in touch throughout.
Harry was a pleasure to deal with. Extremely helpful and kept us upto date on delivery dates and made sure we understood everything on the new car before leaving the showroom.
Justin Matthews with whom I have dealt in connection with a previous BMW acquisition, is a consummate professional and a joy to deal with in an industry where car salesmen don't necessarily enjoy the best of reputations
I have been buying cars from Stuart Taylor for many years and always receive the same excellent service.
No matter which representative of Barons at Bishops Stortford dealt with us they were courteous, knowledgeable and not pushy.