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Good overall, though there were some broken communications about the status of the car. I was originally told that parts were on hold, and told to pickup the car, but the parts were then located and fitted, but no-one told me, so delayed pickup.
Limited flexibility when looking to resolve an additional minor issue. Invoice stated car had been washed which it clearly hadn't!
Pick up and drop off of vehicle. Please consider a 'service while you fly' option via Stansted.
The service representative took the extra mile to make my stay at the dealership every welcoming
all as explained.
I am satisfied with the service as people working at Stansted barons are very nice and helpful. Service was really quick. Not enough characters to write my complain though thanks
Always first class service at this branch. My health recently has not been too good but had excellent service from Barons Stortford
Great service, very flexible and accommodating
All good but long wait for a slot
Quick, easy and convenient. Courteous and friendly staff.
It was an MOT and the car passed.
Repair was completed quickly
Exemplary customer service, from the moment I walked in, regular updates whilst I waited and very clear explanation of the work completed.
Job done well, took a bit longer than expected, car still outside waiting service some 20 minutes after I'd dropped it off. Outside wash not brilliant, inside valeting OK
Quick booking time and great price, service reception were excellent and kept me well informed of progress with the car
The service was done quickly - which is great. The 'free' valet was poor. And most annoying of all why are the dust covers on the tyre valves now missing - minor but just not good enough for BMW.
My car was not checked in on arrival and when I collected it there was a dent on the front passenger door. Barons are going to repair it for me but if it had been checked with me on arrival there would have been no doubt damage was done on site.
Had MOT done. Completed within a reasonable time.
I was treated very well by the sales department ,especially by Justin.
I have no complaint about the service itself and would like to make mention of the person who looked after me on the service front desk while the car was with Barons of Stansted for the help and assistance they gave me.
We had our car serviced but haven't had the service light taken off so every time we turn car on it says need service.
In principle very satisfied but a few things fell short - when car was booked in, there was no record initially of the AUC warranty on the booking. Took a long time to get through on the phone and oily fingerprints on passenger seat & trim.
Good timely mot carried out
The car was serviced fine but I was in the show room for 2 hours looking at card and never once did anyone come over to ask if I needed any help. Makes me think that BMW doesnt want my business
The issues have been resolved, but I had some problems when I tried to book.
I collect my car and it wasn't washed properly. They were short of staff and it was chaotic. I was really surprised because it never happened before. My car before was always shiny and smells lovely but not this time. I had to go and wash my car!
Drop-off/pick-up very smooth. However, the video that was e-mailed as part of the inspection noted potential oil leak that should be looked at. If this had been raised in a phone call or before I picked up the car, I could have asked you to fix it!
The team at Stansted were most accommodating with first class service and follow up feedback
I had no problems at all. Car ready when said and clean
First class service
Helpful staff , comfortable waiting area. Vehicle returned washed .
They could not have been more helpful!!
Timing was perfect and also the service.
Great service with optimum outcome.
Communication between myself and service team was excellent. Engineer video excellent. Only one thing stopped me from scoring completely satisfied was the cleanliness of my car after it had been cleaned.
Completed within the expected timescale, unlike previous visits.
I called in on the off chance that garage services might be able to fit me in without an appointment. My car was booked in and the work completed to a high standard. Note it was also a bank holiday weekend.
Its what it says. Excellent service.
The staff were courteous, informative and didn't make me feel uncomfortable. Even offered to reverse my car out of a sitght spot. The service was done within the time I was given.
I have replied because all the staff at Elms are always very helpful and I think it is very important that it is always recognised and not taken for granted.
Good service nice friendly staff
Car accepted at arranged time and ready at arranged time.
Efficient and helpful especially the reception staff.
Car was finished and problems sorted.
Courteous, worked around me to make sure I had the car when I needed it
It was easy to set up the service arrangements. The car was collected and returned at the ageed time. It was clean and the standard service had been done. The cost was as planned D
I was offered and accepted a home delivery at the time of booking my car in, but on the day this was not available.
In general I'm satisfied with the service privided. I wasn't happy with the offered vehicle cleaning as my boot was very dirty and wasn't inside wasn't hoovered properly.
Everything was dealt with vera efficiently
Not a five only because I had to ask re progress and they were completing paperwork first. It had been a while so an update as I was waiting would have been good
Well informed, and in trying circumstances, well handled
Nice staff, environment, courteous, pleasing
Really excellent service.
I reported that I wasn't happy about the accumulation of dense rust on the wheel hubs and brake calipers. I was told that Elms would take photographs and send them to BMW. I am still awaiting a response (service took place on 23 March).
The problem i took the car in for, the front seat fillings breaking up, and making the seat uncomfortable for me to sit in, on my 1 year old X3 after 5000 miles, and told there is nothing they can do to help me.
I was told that I need a new tyre as it had a puncture as it had a nail in it. I decided to get a second opinion before I got it changed and they found that there was no puncture at all and it was actually a tiny screw that hadn't pierced the tyre.
Ian in the customer service department excellent, Justin Matthews - Always efficient. So when you say service these two area's a I'm completely satisfied with. My concerns are with Elms an the pricing strategy for services provided and info given.
Booked in quickly, mot and service carried out quickly and efficiently, pleasant staff
I have been buying cars from Stuart Taylor for many years and always receive the same excellent service.
No matter which representative of Barons at Bishops Stortford dealt with us they were courteous, knowledgeable and not pushy.
The service received from representative Stuart Taylor was excellent from start to finish. He was attentive and helpful throughout selection and ordering, kept me informed while awaiting delivery and finally in ironing out minor niggles afterwards.
We were received by reception staff and within minutes were handed over to Sales Executive, Justin Matthews, who showed us around and took time to show the car that suited our needs and budget.
The sales executive, Justin Matthews, managed the whole process from initial consultation through to handover with total professionalism. We were treated sensitively and Justin was fully responsive to our individual needs. Good, clear communication.
Very helpful, very clear about lease agreement. Overall fantastic
The whole experience was handled in a calm, friendly manner by a very personable salesman and his manager. Time was taken to explain the options I favoured and maintain the budget I had in mind. I was never rushed.
Marc the salesman was very helpful from start to finish
Your sales exec Stuart Taylor has supplied my BMWs for many years - his knowledge of the models and equipment is always up to date and his pleasant and non-assertive style suits customers who are intelligent and aware of the brand and what it offers
Was kept informed of delays and changes. Car arrived on time.
The salesman was extremely helpful and helped me with all specifications that Iwanted on the car
Very efficient and superb customer service
Simon was friendly and helpful through the purchase/collection process & was able to answer all my questions. He made sure the vehicle was registered before the April 2017 RFL increase & he never failedto respond to calls/emails. Thanks Simon.
Good non pushy knowledgeable service
Not pushed felt comfortable and well informed during the whole process
The service provided was excellent having previously purchased a significant number of bmw,s it was great to see that the standards have been maintained,Martin Wright provided a superb service throughout the process regularly updating me
Martin Wright couldn't do enough for me, he understood what was important to me and provided a professional and personal service.
First class service
I knew what car and deal I wanted so when I rang, Harry was really helpful, explained the deal, located a car ready for me to collect the following week.
the sales Team were excellent and very attentive to my needs
The sales team were all very attentive and helpful. Christine Parker saw the entire process through very smoothly and surprisingly quickly. The process was explained and the vehicle's controls were all explained.
Car is fantastic! The sales process was easy & straight forward. Justin was very helpful :-)
Easy to deal with
Christine and the team worked hard with me to make sure I got the car that I wanted.
The person that looked after us was very helpful and accommodated all our request. Also the Manager