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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Latest News & Events

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Technician

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Service Advisor/Workshop controller

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Parts Advisor

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Delivery Driver

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Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager.
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Richard Sawyer

Parts Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Chris Horlock

BMW Business Manager
  • Department BMW

Nicholas Glen

BMW New Car Controller
  • Department BMW

Christine Denbigh

BMW Sales Executive.
  • Department BMW

Justin Matthews

BMW Sales Executive.
  • Department BMW

Stuart Taylor

BMW Sales Executive.
  • Department BMW

Daniel Bunce

BMW Sales Executive
  • Department BMW

Matthew Elton

BMW Sales Executive
  • Department BMW

Martin Wright

BMW Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good overall, though there were some broken communications about the status of the car. I was originally told that parts were on hold, and told to pickup the car, but the parts were then located and fitted, but no-one told me, so delayed pickup.

Service

Limited flexibility when looking to resolve an additional minor issue. Invoice stated car had been washed which it clearly hadn't!

Service

Pick up and drop off of vehicle. Please consider a 'service while you fly' option via Stansted.

Service

Good service

Service

The service representative took the extra mile to make my stay at the dealership every welcoming

Service

all as explained.

Service

I am satisfied with the service as people working at Stansted barons are very nice and helpful. Service was really quick. Not enough characters to write my complain though thanks

Service

Always first class service at this branch. My health recently has not been too good but had excellent service from Barons Stortford

Service

Great service, very flexible and accommodating

Service

All good but long wait for a slot

Service

Quick, easy and convenient. Courteous and friendly staff.

Service

It was an MOT and the car passed.

Service

Repair was completed quickly

Service

Exemplary customer service, from the moment I walked in, regular updates whilst I waited and very clear explanation of the work completed.

Service

Job done well, took a bit longer than expected, car still outside waiting service some 20 minutes after I'd dropped it off. Outside wash not brilliant, inside valeting OK

Service

Quick booking time and great price, service reception were excellent and kept me well informed of progress with the car

Service

The service was done quickly - which is great. The 'free' valet was poor. And most annoying of all why are the dust covers on the tyre valves now missing - minor but just not good enough for BMW.

Service

My car was not checked in on arrival and when I collected it there was a dent on the front passenger door. Barons are going to repair it for me but if it had been checked with me on arrival there would have been no doubt damage was done on site.

Service

Had MOT done. Completed within a reasonable time.

Service

I was treated very well by the sales department ,especially by Justin.

Service

I have no complaint about the service itself and would like to make mention of the person who looked after me on the service front desk while the car was with Barons of Stansted for the help and assistance they gave me.

Service

We had our car serviced but haven't had the service light taken off so every time we turn car on it says need service.

Service

In principle very satisfied but a few things fell short - when car was booked in, there was no record initially of the AUC warranty on the booking. Took a long time to get through on the phone and oily fingerprints on passenger seat & trim.

Service

Good timely mot carried out

Service

The car was serviced fine but I was in the show room for 2 hours looking at card and never once did anyone come over to ask if I needed any help. Makes me think that BMW doesn’t want my business

Service

The issues have been resolved, but I had some problems when I tried to book.

Service

I collect my car and it wasn't washed properly. They were short of staff and it was chaotic. I was really surprised because it never happened before. My car before was always shiny and smells lovely but not this time. I had to go and wash my car!

Service

Drop-off/pick-up very smooth. However, the video that was e-mailed as part of the inspection noted potential oil leak that should be looked at. If this had been raised in a phone call or before I picked up the car, I could have asked you to fix it!

Service

The team at Stansted were most accommodating with first class service and follow up feedback

Service

I had no problems at all. Car ready when said and clean

Service

First class service

Service

Helpful staff , comfortable waiting area. Vehicle returned washed .

Service

They could not have been more helpful!!

Service

Timing was perfect and also the service.

Service

Great service with optimum outcome.

Service

Communication between myself and service team was excellent. Engineer video excellent. Only one thing stopped me from scoring completely satisfied was the cleanliness of my car after it had been cleaned.

Service

Completed within the expected timescale, unlike previous visits.

Service

I called in on the off chance that garage services might be able to fit me in without an appointment. My car was booked in and the work completed to a high standard. Note it was also a bank holiday weekend.

Service

Its what it says. Excellent service.

Service

The staff were courteous, informative and didn't make me feel uncomfortable. Even offered to reverse my car out of a sitght spot. The service was done within the time I was given.

Service

great service

Service

I have replied because all the staff at Elms are always very helpful and I think it is very important that it is always recognised and not taken for granted.

Service

Good service nice friendly staff

Service

Car accepted at arranged time and ready at arranged time.

Service

Efficient and helpful especially the reception staff.

Service

Car was finished and problems sorted.

Service

Courteous, worked around me to make sure I had the car when I needed it

Service

It was easy to set up the service arrangements. The car was collected and returned at the ageed time. It was clean and the standard service had been done. The cost was as planned D

Service

I was offered and accepted a home delivery at the time of booking my car in, but on the day this was not available.

Service

In general I'm satisfied with the service privided. I wasn't happy with the offered vehicle cleaning as my boot was very dirty and wasn't inside wasn't hoovered properly.

Service

Everything was dealt with vera efficiently

Service

Not a five only because I had to ask re progress and they were completing paperwork first. It had been a while so an update as I was waiting would have been good

Service

Well informed, and in trying circumstances, well handled

Service

Nice staff, environment, courteous, pleasing

Service

Really excellent service.

Service

I reported that I wasn't happy about the accumulation of dense rust on the wheel hubs and brake calipers. I was told that Elms would take photographs and send them to BMW. I am still awaiting a response (service took place on 23 March).

Service

The problem i took the car in for, the front seat fillings breaking up, and making the seat uncomfortable for me to sit in, on my 1 year old X3 after 5000 miles, and told there is nothing they can do to help me.

Service

I was told that I need a new tyre as it had a puncture as it had a nail in it. I decided to get a second opinion before I got it changed and they found that there was no puncture at all and it was actually a tiny screw that hadn't pierced the tyre.

Service

Ian in the customer service department excellent, Justin Matthews - Always efficient. So when you say service these two area's a I'm completely satisfied with. My concerns are with Elms an the pricing strategy for services provided and info given.

Service

Booked in quickly, mot and service carried out quickly and efficiently, pleasant staff

Service

I have been buying cars from Stuart Taylor for many years and always receive the same excellent service.

Sales

No matter which representative of Barons at Bishops Stortford dealt with us they were courteous, knowledgeable and not pushy.

Sales

The service received from representative Stuart Taylor was excellent from start to finish. He was attentive and helpful throughout selection and ordering, kept me informed while awaiting delivery and finally in ironing out minor niggles afterwards.

Sales

We were received by reception staff and within minutes were handed over to Sales Executive, Justin Matthews, who showed us around and took time to show the car that suited our needs and budget.

Sales

The sales executive, Justin Matthews, managed the whole process from initial consultation through to handover with total professionalism. We were treated sensitively and Justin was fully responsive to our individual needs. Good, clear communication.

Sales

Very helpful, very clear about lease agreement. Overall fantastic

Sales

The whole experience was handled in a calm, friendly manner by a very personable salesman and his manager. Time was taken to explain the options I favoured and maintain the budget I had in mind. I was never rushed.

Sales

Marc the salesman was very helpful from start to finish

Sales

Your sales exec Stuart Taylor has supplied my BMWs for many years - his knowledge of the models and equipment is always up to date and his pleasant and non-assertive style suits customers who are intelligent and aware of the brand and what it offers

Sales

Was kept informed of delays and changes. Car arrived on time.

Sales

The salesman was extremely helpful and helped me with all specifications that Iwanted on the car

Sales

Very efficient and superb customer service

Sales

Simon was friendly and helpful through the purchase/collection process & was able to answer all my questions. He made sure the vehicle was registered before the April 2017 RFL increase & he never failedto respond to calls/emails. Thanks Simon.

Sales

Good non pushy knowledgeable service

Sales

Not pushed felt comfortable and well informed during the whole process

Sales

The service provided was excellent having previously purchased a significant number of bmw,s it was great to see that the standards have been maintained,Martin Wright provided a superb service throughout the process regularly updating me

Sales

Martin Wright couldn't do enough for me, he understood what was important to me and provided a professional and personal service.

Sales

First class service

Sales

I knew what car and deal I wanted so when I rang, Harry was really helpful, explained the deal, located a car ready for me to collect the following week.

Sales

the sales Team were excellent and very attentive to my needs

Sales

The sales team were all very attentive and helpful. Christine Parker saw the entire process through very smoothly and surprisingly quickly. The process was explained and the vehicle's controls were all explained.

Sales

Car is fantastic! The sales process was easy & straight forward. Justin was very helpful :-)

Sales

Easy to deal with

Sales

Christine and the team worked hard with me to make sure I got the car that I wanted.

Sales

The person that looked after us was very helpful and accommodated all our request. Also the Manager