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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Technician

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Service Advisor/Workshop controller

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Explore the dealership.

Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager.
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Richard Sawyer

Parts Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Chris Horlock

BMW Business Manager
  • Department BMW

Nicholas Glen

BMW New Car Controller
  • Department BMW

Christine Parker

BMW Sales Executive & Motability Specialist
  • Department BMW

Justin Matthews

BMW Sales Executive.
  • Department BMW

Stuart Taylor

BMW Sales Executive & Motability Specialist
  • Department BMW

Daniel Bunce

BMW Sales Executive
  • Department BMW

Martin Wright

BMW Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Best ever

Service

Barons seems to have had resource issues in being able to complete the repair work in a timely manner, keep to deliver promises and communicate delays in delivery in a timely manner such that my time is not wasted.

Service

There was no reason to be other than completely satisfied.

Service

Polite, efficient and good communications throughout.

Service

The work was completed ahead of schedule and the courtesy extended to me particularly by Susanne was exceptional.

Service

Answered all my questions and found out for me when my next service is. Even came to me where I was having tea for payment. Great service.

Service

Great staff and service.

Service

Because I'm very satisfied

Service

See above, no problem with the actual work carried out.

Service

Bread & Butter work incorrectly complete. oil change was 1.5 litres of oil short.Mistake was accepted by Service Manager (David Hall) with no quibble and has offered next service free of charge. So im sort of satisfied, but shouldnt have happened

Service

i came in for a warrentry check and was shown a video of someone checking tyres i just have to assume the rest of the check was done as i have had no contact from anyone.Also in the letter you sent you said the car would be valeted but it wasn,t done

Service

Suzanne who works at Barons Stanstead was professional, efficient and very helpful during my visit; thank you Suzanne!

Service

Top class

Service

My car seems perfect and don't have the same problem as before . It is running very smoothly

Service

I had a couple of queries that needed technical imput, and this was handled satisfactory

Service

The site was very accessible and parking easy. The staff were pleasant, helpful and well-informed. The loan car (a Mini Cooper SD) was brilliant and the work on my X1 was completed as promised and it was returned in immaculate condition.

Service

My vehicle received a coolant hose puncture while having other work done to it.

Service

I have not had any problems, but service seems reliable

Service

always done on time with costs agreed before work done

Service

Service undertaken and successful MoT test. Intermittent daytime running lights issue not resolved - no fault found, but this condition persists

Service

Professional and customer friendly.Best services i have experienced in 35 years of motoring.

Service

All went well finished when they said

Service

Issues seem to have been resolved but lack of transparency in ongoing comm's and 'service with a smile' has been disappointing.

Service

See answer to question 1

Service

As above & Clancy was extremely helpful & accomodating

Service

Ian Regan is industry best and completely knowledgeable which really helps the process along.

Service

Because I had to come back 3 times to get over 1 problem luckily enough I work in stortford and don't have to travel to bishop stortford to get the same problem looked at

Service

Disappointed that no courtesy car was available, especially it was a manufacturer fault, but luckily it was covered by the emergency breakdown and a hire car was covered.

Service

So polite starting at the reception to the service department.Very professional workmanship.Extra value added service of cleaning/washing the car together with courtesy carMakes Barons a good Garage.

Service

The overall service was first class

Service

If was fast and efficient with a comfortable waiting area

Service

Once again excellent service

Service

As I've mentioned great service from the team.

Service

Delivering what they promise.

Service

Barons have been excellent.

Service

As above

Service

Have not got time for all the reasons,, sorry.

Service

Overall the service was good, the driver for drop off was also courteous and polite and I didn't have to wait too long. Two reasons holding my score back from a 10 are that I feel the services are overly expensive, and despite dropping my car off at

Service

My car was collected from my office, service and MOT carried out, my car was then returned to me, fully valeted, in time for me to drive home. Very easy hassle free.

Service

Because of what happened with Elms there was no face to face to explain the problem and what was done only telephone calls when taken to Barons for the recall booked in at service reception and picked car up nobody to say what has been done and why

Service

Professional & efficient

Service

Very friendly and efficient service provided.

Service

See above

Service

Good overall, though there were some broken communications about the status of the car. I was originally told that parts were on hold, and told to pickup the car, but the parts were then located and fitted, but no-one told me, so delayed pickup.

Service

Good service

Service

Pick up and drop off of vehicle. Please consider a 'service while you fly' option via Stansted.

Service

The service representative took the extra mile to make my stay at the dealership every welcoming

Service

all as explained.

Service

I am satisfied with the service as people working at Stansted barons are very nice and helpful. Service was really quick. Not enough characters to write my complain though thanks

Service

Always first class service at this branch. My health recently has not been too good but had excellent service from Barons Stortford

Service

All good but long wait for a slot

Service

Great service, very flexible and accommodating

Service

Quick, easy and convenient. Courteous and friendly staff.

Service

It was an MOT and the car passed.

Service

Exemplary customer service, from the moment I walked in, regular updates whilst I waited and very clear explanation of the work completed.

Service

Repair was completed quickly

Service

friendly welcoming environment.

Sales

My car was from the show room. On collecting the car, tape protection had been left on the door cills and on the M badge on the seat. The rear number plate was also not level. I believe this was the sockets on the actual car. Correction is in hand.

Sales

The whole process took one week from when I entered the store to enquire, through to taking delivery of my new car. There was attention to detail throughout. It was nice to drive away with a full tank of fuel rather than enough to get to nearest gar

Sales

Efficient and friendly staff. Vehicle immaculately presented at handover. Paperwork was a painless process & the important features of the vehicle were clearly & enthusiastically explained.

Sales

The salesman (Aaron) was very knowledgeable, very helpful, and very professional. He showed me round the various options, discussed them all with me and presented all the various options. He made the experience very easy; keeping in touch throughout.

Sales

Harry was a pleasure to deal with. Extremely helpful and kept us upto date on delivery dates and made sure we understood everything on the new car before leaving the showroom.

Sales

Justin Matthews with whom I have dealt in connection with a previous BMW acquisition, is a consummate professional and a joy to deal with in an industry where car salesmen don't necessarily enjoy the best of reputations

Sales

I have been buying cars from Stuart Taylor for many years and always receive the same excellent service.

Sales

No matter which representative of Barons at Bishops Stortford dealt with us they were courteous, knowledgeable and not pushy.