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You have been very helpful in collecting my car for its first MOT and delivering it back to me as I was unable to drive due to an injury to my right leg and foot.
Though I am grateful to BMW for fixing prop shaft issue the original service request was to have 4 wheel alignment undertaken however this could not been done as the equipment was broken at the time.
Exactly what I wanted and from the service and very helpful and friendly staff
I was told the car will be washed and cleaned inside. It does not appear to have been done. If it was done, it was not a good job.
The service was dealt with efficiently and promptly.
Quick efficient an friendly, but I had the winter tyres fitted and the mechanic forget to reset to IT system, so I got a warning of low tyre pressure after about 5 minutes of driving!
Work completed at quoted price on time.
Efficient and knowledgeable service centre staff who are always pleasant and helpful
All dealt with without any fuss
No issues. Wait time was a little long on drop off.
I was completely satisfied and happy with the service received
Car ready on time and all done as expected
No reason not to
The service was exactly what I wanted.
My X5 had broken down on the Friday with a broken prop to the front wheels, The car was taken to the garage at 11am, I had a phone call to say the car had arrived and the technician would look at it, by 2pm I had a phone call to diagnose the problem,
Great team, always attentive and supportive. Focussed on going the extra mile for the customer
As stated above also in putting the car onto computer diagnostic all of my previous settings were changed with no advice that this had taken place so I spent several hours changing settings back ie :- wiper blade control; headlights on constantly.etc
Easy & hassle free
All faults sorted
Friendly service desk & work completed ahead of estimated time.
Im absolutely appalled by your customer service and unreliable.
Service reception kept me up to date with information about my car regarding work and parts required and cost incurred .
The service was good and the advice given helpful.
Everything happens as planned with no delays
I asked why Spotify didn't work on my system as my wife's does and I'm still waiting for an answer.
Very little to quibble about
I was unhappy to find that the car service light came on after less than a week of taking ownership, but it was dealt with swiftly and painlessly - Martin arranged for the car to be picked up at my convenience and the service was done efficiently
I bought a £30k+ brand new car that was delivered to me with damage. It was such a painful process getting this corrected and it still needs to go back in to be fixed.
Not just in service but overall the first point of contact with BMW garage(s) are in general the weakest link. Consistently the person who is required is not available and in my experience 90 % of calls are NEVER responded to.
With the third visit my problem remains
Efficient MOT with helpful suggestion
Service department are knowledgeable & very helpful
As above. Staff very polite
The reasons are above. if you wish to no more email me direct on email@example.comRegards Ian
would have given a 10 but unfortunately there was loads of dirt \ grime on my steering wheel when I picked it up (nothing permanent, just not nice).
Manner, bearing and helpfulness of the lady on the Service desk; the cleanliness inside and out of my car on its timely return; the quality of the engineer's work; the fact that Barons (fly Elms Garage) is, imho, the best BMW Garage within 20 miles.
Because it all went to plan
Barons or elms have always given us a great level of service
Friendly staff but took a little bit longer than I expected.
My car was given a good clean and mini Valet.
I never received a service confirmation via email, even when asked on the phone. I was also shocked when my car was dropped off at my house and the gentlemen who dropped it off asked for some petrol money.
The warranty repair was done quickly and in the agreed timescale
Because it was first class service.
I was able to leave the car all day. I was informed about the service during the day and when the car was returned it had been valeted to an excellent standard.
At MOT a flat tyre was noted, but not communicated to the service team who allowed me to leave with the flat tyre, only to be forced to return within minutes and wait for a new tyre, after I had waited 3 days for the car due to faulty MOT machine.
Satisfied except for the length of time it took, half an hour longer than estimated.
They were very helpful and managed to get my car serviced and MOT in the morning because they knew I needed it in the afternoon
No issues with any aspect
Very knowledgable, friendly, and helpful staff.
They were exceptionally helpful and provided feedback and video evidence to support any issues. It would have been 5 were it not for a bad valet job on the newly sprayed side of car.
Work completed promptly and well.
As Above .
Arriving 'frazzled' after an overnight breakdown, the whole experience of calm, professional support from reception to workshop instilled confidence. A swift repair followed and left a v good impression.
Barons attempted every reasonable step to deal with the tow hook issue but unfortunately have been completely let down by BMW UK.
The service was professional.
Gave me a lift into town and car was completed in a day.
It was good
They were OK.
TASK COMPLETED WITHIN THE QUOTED TIMESCALE
Always good service.
I have had some bad experiences at Elms but this was much better. Job done with little fuss and a follow up call to check I was happy.
Nice and easy
Friendly, prompt and knowledgeable service staff.Nothing was too much trouble
I've never had a BMW before and I'm very pleased with the car we have and it's a dream to drive.Looks very smart it's very comfortable and it's economicle
Completely satisfied with the part exchange of my old vehicle.
Quick delivery and easy to go through everything
I have the car I want. Moving away from diesel, 435 xdm sport, to petrol as it is quite obvious that is the way of the world, the 440i M Sport is fine. If there is a disappointment, and it is not within Barons control and that is the X derivative.
No complaints at all.
Justin Mathews the sales person found the right car at the right price at short notice
The whole buying process and taking delivery was efficient, professional and easy
Excellent as always, even though the owners of the company has changed. The only problem I had was not being told about the new road tax of £310 for 5 years on top of the usual road tax because of the list price of the car being over £40,000.
Friendly, helpful and professional personnel.
Buying a new car is a complex task. Each of the three dealers I approached made initial minor errors in the specification for my quote because they are unable to simply import my web spec into their quote system - this needs addressing at BMW.
Relaxed atmosphere, No pressure, Helpful sales staff.
Appreciate being able to deal with people. Particularly over a period of time.Build up trust.Sell an excellent product
Friendly staff and environment. Nothing too much trouble
Christine has been a pleasure to work with.
Very patient sales rep.Always quick to reply emailDelivery on time
Always made to feel welcome and good facilities
Justin Matthews provided excellent customer service throughout
The salesperson (Stuart Taylor at Barons BMW) that my wife and I were dealing with during the purchase of our new car, was most helpful throughout the whole process and was in frequent contact before and after the delivery of our new car.
Everything was right.