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Satisfied except for the length of time it took, half an hour longer than estimated.
They were very helpful and managed to get my car serviced and MOT in the morning because they knew I needed it in the afternoon
No issues with any aspect
Very knowledgable, friendly, and helpful staff.
They were exceptionally helpful and provided feedback and video evidence to support any issues. It would have been 5 were it not for a bad valet job on the newly sprayed side of car.
Not what I am used to when servicing my Mercedes.
As Above .
Work completed promptly and well.
Arriving 'frazzled' after an overnight breakdown, the whole experience of calm, professional support from reception to workshop instilled confidence. A swift repair followed and left a v good impression.
Barons attempted every reasonable step to deal with the tow hook issue but unfortunately have been completely let down by BMW UK.
The service was professional.
Gave me a lift into town and car was completed in a day.
They were OK.
It was good
TASK COMPLETED WITHIN THE QUOTED TIMESCALE
I have had some bad experiences at Elms but this was much better. Job done with little fuss and a follow up call to check I was happy.
Always good service.
Nice and easy
Friendly, prompt and knowledgeable service staff.Nothing was too much trouble
I've never had a BMW before and I'm very pleased with the car we have and it's a dream to drive.Looks very smart it's very comfortable and it's economicle
All ok but not getting warranty work receipt let the experience be not totally satisfied
MoT inspection only.
Completed on time, nice loan car
Quick book in and a good price
The car runs perfectly. Very happy.
I was dealt with very courteously and the examination of my car and adjustments made were all explained fully
Ian in service is always a pleasure to deal with
The car was serviced and cleaned as described and a courtesy car made available, with other pick-up delivery options offered.
See above comments. Wasted Saturday morning going through outstanding action and what was proposed was not accurate for reg number fix.
No car available during the service period
Not the usual swift service and I emptied the boot which did not get cleaned
They went above and beyond to help me and every time I called them were more than accommodating
everything completed very quickly
Easy drop off and lift to station complimentary wash and hoover.
No problem in leaving the car until we could pick it up at a time convenient to us.
Your Service Personnel are Always Top Drawer
See the above explanation of the issue. However, the service was completed on time and the car had been cleaned well. Previously I have been happy with this dealer.
Good service, just had to wait a little longer than initially advised on collection
Had a recent bad experience with the standard of a fault repair.
No problems whatsoever. All questions answered
As above, communication needs working on back to the customer
Although my problem was dealt with eventually, I did have problems with getting hold of someone on the phone to answer my questions and people shouldn't get involved in discussions if not qualified to answer.
I mentioned that the automatic mirrors were rubbing when moving, and in that process were making a squeaking noise, I suggested silicon oil. Told that it was the noise of the motor ! No .Brakes squeaking in reverse, told nothing wrong, still squeak!
All staff were highly professional giving clear explanations, advice and were very smartly presented with their 'uniforms' wearing name badges with their titles.
slightly wait a bit longer, but bearable, 5 stars is likely
The service was so easy. My car was picked up and dropped off and the whole procedure was seamless.
Car ready to collect on time. Good valeting.
I waited a long time for my car was supposed to be cleaned as complimentary but honestly could done much better jobMyself ,the boot was not hoovered it was completely emptyalso the dash had not been wiped
Very helpful, friendly and easy process.
The parts man, Cameron's efforts to find the part I wanted and his attitude to customer service was exemplary. Unfortunately, this comment box is too short for me to express my dissatisfaction of the attitude and comments made by the parts manager.
There was no reason to be other than completely satisfied.
Polite, efficient and good communications throughout.
The work was completed ahead of schedule and the courtesy extended to me particularly by Susanne was exceptional.
Because I'm very satisfied
Answered all my questions and found out for me when my next service is. Even came to me where I was having tea for payment. Great service.
Great staff and service.
See above, no problem with the actual work carried out.
i came in for a warrentry check and was shown a video of someone checking tyres i just have to assume the rest of the check was done as i have had no contact from anyone.Also in the letter you sent you said the car would be valeted but it wasn,t done
Bread & Butter work incorrectly complete. oil change was 1.5 litres of oil short.Mistake was accepted by Service Manager (David Hall) with no quibble and has offered next service free of charge. So im sort of satisfied, but shouldnt have happened
Suzanne who works at Barons Stanstead was professional, efficient and very helpful during my visit; thank you Suzanne!
I had a couple of queries that needed technical imput, and this was handled satisfactory
My car seems perfect and don't have the same problem as before . It is running very smoothly
The site was very accessible and parking easy. The staff were pleasant, helpful and well-informed. The loan car (a Mini Cooper SD) was brilliant and the work on my X1 was completed as promised and it was returned in immaculate condition.
My vehicle received a coolant hose puncture while having other work done to it.
I have not had any problems, but service seems reliable
always done on time with costs agreed before work done
Professional and customer friendly.Best services i have experienced in 35 years of motoring.
Service undertaken and successful MoT test. Intermittent daytime running lights issue not resolved - no fault found, but this condition persists
All went well finished when they said
Appreciate being able to deal with people. Particularly over a period of time.Build up trust.Sell an excellent product
Christine has been a pleasure to work with.
Always made to feel welcome and good facilities
Very patient sales rep.Always quick to reply emailDelivery on time
Friendly staff and environment. Nothing too much trouble
Justin Matthews provided excellent customer service throughout
The salesperson (Stuart Taylor at Barons BMW) that my wife and I were dealing with during the purchase of our new car, was most helpful throughout the whole process and was in frequent contact before and after the delivery of our new car.
Everything was right.
They kept me informed about the status of the new car delivery and dealt with me in a customer friendly way.
The staff were very friendly and accommodating and kept me well posted on the delivery of my vehicle . The salesman I dealt with was very helpful and patient in assisting me in selecting my vehicle and all aspects of my purchase were fully explained.
Very clean and tidy and staff were very helpful.
The delivery was amazing as they presented my 4 series convertible in a room dedicated to the car. The experience of purchasing the car was outstanding. Cannot point to a single fault during the process.
I was always treated with upmost of respect and always fully informed throughout the whole process.
I was disappointed that I understood that my vehicle would have run flat tyres 'as it was exactly the same spec' as a previous car that I viewed, and then advised I would have to pay for this myself if I wanted to change - not known until collection
As briefly touched on, in question 1, staff members ensured that you were being attended to, offering refreshments, making one feel relaxed, in general. I do not doubt that there are potential 'clients to be' that need to be relaxed and assured.
My whole family was looked after. We were not rushed but equally the transaction was rapid and smooth.
friendly welcoming environment.
My car was from the show room. On collecting the car, tape protection had been left on the door cills and on the M badge on the seat. The rear number plate was also not level. I believe this was the sockets on the actual car. Correction is in hand.