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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

Meet the Barons Stansted BMW team.

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Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great team. The availability of courtesy cars is not great - I've had two in 12 years of being a customer here. The home collection and delivery service is good when available.

Service

Very prompt to solve the problem. Excellent customer service, extremely helpful. Very pleased with the rental car they organised for me. Repair, however, was extremely expensive compared to what it would have costed at a garage...

Service

My warranty issue was not dealt with particularly well. I rang BMW directly as i didn't believe the information that Barons were telling me. Once i had spoken with BMW i went back to Barons and corrected them they promptly dealt with the issue.

Service

Drove to collect car and my husband was unable to drive it off the forecourt, further work was required. We don't live that local and had to make a further trip the following day.

Service

I was early for its appointment and the car was taken in anyway. Comfortable surroundings to wait with coffee :-)

Service

Excellent support services while you wait and a professional greeting

Service

Service carried out quickly & vehicle returned cleaned inside and out.

Service

The left hand never seem to know what the right hand are doing! I have now tried to save and submit my feedback about 5 times and it keeps telling me do I want to leave a score of 5, well I don't I want to leave a score of 2

Service

Originally booked service as I had a day off. Holiday was booked as it was my 40th Birthday. I waited for the 90 min rear break service in the dealership. After 1 hr wait I was told they forgot to order the parts.

Service

Got to garage, told it may take 2 days. Impossible without a courtesy car. Problem not fixed, booked in again the next week. Called to confirm booking the day before but no record of it. Finally confirmed. Then a call at 6pm to ask if I was coming in

Service

Good experience- far better than other BMW centres I have used. Will defiinitely be using them again.

Service

See above

Service

Calling to make the appointment, as usual, I couldn't get through to the dealership, so was diverted to a central call centre. They booked me in as a fastrack appointment. When I arrived, was told it was a drop off appt. They had to squeeze me in.

Service

This time a very long time from booking to work being carried out.

Service

As above, although quite sure nothing will be done about it

Service

I have not yet even seen or sat in my new car.

Service

Staff very helpful and polite

Service

Work was done on the car but you don't get a report to tell you what was done.

Service

Work was completed without fuss and on time.

Service

Price knocked it back to 4 star

Service

As before very helpful

Service

Good service from nice people

Service

Repair took too long

Service

service work ok, again somewhat disappointed that would have to put back service four weeks to be offered a courtesy car, especially as my wife has a broken wrist and cannot drive--- but nothing new there after twenty years a customer

Service

The car was due to be serviced in January but I was in Thailand. I sent an e-mail to the centre from Thailand but never received a response. When I returned to the UK I phoned to book the car in and got the call centre which was not a good experience

Service

All they wanted was more and more money to find out a issue which has been ongoing for 3 years. Not giving the incompetent mechanics and more money.

Service

Due to length of time I was told I would have had to wait for a courtesy car (approx 2 months), so instead I had to pay for a hire car. Also communication on the day was poor as I was unable to get updates on my car's progress

Service

Friendly service

Service

Again due to the high charge.

Service

See above

Service

Fast & efficient service - very informative summary of works

Service

Quick and efficient

Service

Hour and half wait. A dirty car and smudged windows when it has apparently had a clean. I won't get my car washed or mot again there.

Service

Helpful staff once speaking to the service team. Took three calls, leaving a message every time, to get a call back over 10 days, to book in for a service. Basic oil service was over 3 weeks, and 4 if I wanted a courtesy vehicle.

Service

High standard maintained

Service

Service was excellent, no request was too much of a trouble

Service

Good service overall but communication wasn't as I'd expect

Service

Timing was good, price was good car cleaned.

Service

I was very happy that my ar was collected from my home and dropped off after the servicing.

Service

Because I was very satisfied!!!

Service

Completely satisfied with actual service but I had to wait many weeks to have the car booked in

Service

Due to Administration staff not getting the correct name on log book.

Service

I happened to have a wider discussion with one of your service team members who was was happy to chat to me about the new 8 series and a few other cars that I like. He listed to my critique and offered his OWN opinion, very refreshing.

Service

Because I was completely satisfied.

Service

My MOT was due and I attended, only to be confronted with 'your service is due now' - no advance warning whatsoever. So expecting to pay £54 for said MOT, I received the exorbitant service bill of £924.53. Not happy at all.

Service

Telephone service booking poor. Customer parking poor. No update if car was ready so arrived at 5.30 on off chance. Car not cleaned. Previously issues with the service program on the car not being correctly updated. Scratch & dent insurance poor.

Service

Having returned for fitting of correct door cill trim it took almost 2 hours to fit the part and clean car

Service

Pleseant friendly keeps me informed of what's going on when my car is in can't fault the people there:

Service

Because I'm happy with the service I received.

Service

On going communication not so good after above issue

Service

Prompt polite reception. Everything explained. Clear and informative car health update.

Service

I left the car with the Service department and picked it up at my convenience and the work had all be done and my car looked brand new after a wash and valet inside the vehicle.

Service

I was regularly updated and an issue I had with performance was resolved.

Service

A delay in getting tyres in as was from an emergency response delayed turn around of the vehicle however the bmw assistance were brilliant in ensuring that the process for getting the car to barons was easy.

Service

Rubbish service

Sales

I would like to say that Rob & Martin Wright have been so helpful from start to collection of car and have given a fantastic customer service.

Sales

Salesman was excellent

Sales

Martin came in early to hand over the car so i could get on with my day.

Sales

Totally satisfied , our sales man was spot on and generally interesed in asking the right question what we needed from the car. we had gone to purchase a little run around car, to be automatic and silver. he found a new one and the deal was sealed.

Sales

Always a 5 Star service I take the opportunity to point out that despite this service, if the EU punishes UK over Brexit, then I will not buy another BMW

Sales

Great support from the team - Andrew Snell was a pleasure to deal with, as were Nick and Alex. Thanks for making this a pleasant and efficient experience. Great dealership in my opinion - could not have been more helpful. Bought an X3 - great car!

Sales

Marc Philp was extremely helpful throughout the process and even came in on his day off to allow me to collect the car on the day of my choice.