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Completely satisfied with the service element. The car failed its MOT-frozen windscreen washer (cost £95) and an error message as I had my winter tyres on. Some heat could have resolved the washer problem at no cost! It was a very snowy and cold day!
Following my recent visit I am reporting Barons Bishops Stortford to Trading Standards.If you would like to know more, please contact me directly as this is not something I'm prepared to go into detail on via this medium.
Smooth and easy from booking in to picking car up
A very good service just annoyed at the wait, a simple phone call would have meant I could go home and pick the car up later
Very good although they could not reset the brake pad warning sensor that was showing the incorrect wear remaining..
Again, very helpful and friendly staff.
They were supposed to collect my car from home but after a 4 hour wait I had to deliver it to the garage.
The only reason I'm not completely satisfied is that when booking the courtesy car I was told that due to requiring a programming upgrade the courtesy car would be free but when I came to pay for the service I was told this wasn't the case
All as planned, on time. Courtesy car provided as well
No customer service, had no idea what was happening, eventually after many calls myself I was told something had been replaced but no explanation, still havin an alert come up on the car either not reset or not actioned
Difficult to get through on the phone to the correct department, seems very busy.
The work was going to take some time to complete, but Barons picked up my car and returned it which was a big help. No charge for this either. Service seems satisfactory. Actually I think it was a software update but no problems experienced so far.
I had to wait in the customer lounge area - The new refurb to the showroom looks really impressive. I enquired about the X6 and the receptionist took my details and recommended a test drive.
Friendly, helpful staff and an efficient service.
Friendly booking on the phone. Service conducted on time by friendly efficient staff. Plus given lift into town and provided with meal voucher for neighbouring cafe.
The level of charges are completely unreasonable and you feel a complete idiotfor taking out insurance's that do not exist.
We are not entirely sure if the problem that we had was caused by the service centre in the first place and they werent going to admit it anyway
Had four new tires fitted and balanced. I was disappointed to have to bring the car back as there was a slight wheel wobble at 70mph. Both front wheels found to be 30g out. I brought it to a main dealer to avoid this kind of issue.
only blemish was that I had to ring to check up on progress - car had been in under warranty for 2 days
Customer service has always been excellent - helpful, courteous and good.
Took four attempts at calling up service department as no one answered the call on the initial 3 attempts. The service notes given to me were on two pieces of paper and were hard to read and understand and seemed rather tatty and not much use.
Very pleased with the work carried out by the engineers. Car is always cleaned well after service. Very convenient having a car picked up from home and brought back same day.
All problems were sorted. Many garages would have thought I was being 'silly'. I thought I was being silly.
I couldn't fault any part of my experience at Barons.
Very happy with the service at Barons, Nick the service advisor was particularly good and would like to deal with him again in future. I wasn't happy that my car had been washed and would prefer to be asked in future.
I was kept informed st all times. Car cleaned on collection
Becca is amazing. Especially loved the opportunity to have lunch at H@me with voucher provided by Barons :-)
Very friendly staff, kept me informed of status of car service
After returning it for the second time when leaving, a BMW employee backed into my car in the car park while he was reversing. (One of your other customers has offered to be a witness for me) Damage was caused to my car.
The only appropriate word to describe my experience with Barons is "Impressive" well done and thank you.
Car only has 2000 miles on it and 5 mounths old , fist issue with it and told there Is no repair available for it for the time being??? If this is customer service I will Go elsewhere also it seemed to me as if barons dont care at all its a joke
Bought car from you February 17 with squeaky brakes still squeaky not resolved.
Having bought my car from new, I was and still am concerned that a simple component failure ( wiper motor) was able to immobilise my car!!! That is surely poor design. In addition it took almost 7 hours of diagnostics to track it down as well!
I left the car at Barons to fix the problem. Next day I got a call explaining me that my car was accidentally scratched during the time it was there for repair. 4 days in total, I was supposed to get a replacement car but it never happened
There has never been a problem they have not been able to solve immediately with consideration and care
Barons were very good, but it was hard to get through to the workshop to discuss the car. The number I was given to call kept ringing out.
The salesman Marc Philp was very efficient in handling my car purchase.
The convenience of the 'while you wait service' is very useful.
Emergency repairs to rear suspension carried out in a very timely manner.
Liked the collection service but disappointed with information provided
The fault on my car was not fixed and I had to bring it back to have it repaired and wait for it, no courtesy car was offered.
The staff are excellent they let you know what is going to Happen and jeep you up dated. Always polite friebfly and sincere
From the Aftersales side it was great but I walked around the usedcar sales lot while waiting and no one approached me to check if I was looking to change my car. I appreciate not wearing a suit at the time may have made a difference.
Had some difficulty with getting the work scheduled in as quickly as possible. Car was insecure until the works could be done.Explained the situation to another member of staff and the problem was sorted out sooner.
The service reception staff are excellent and most have been there a long time so they get to know you, and are most helpful. My only complaint is always having great difficulty in parking, as there are always so many vehicles in the parking spaces.
Everything was completed on time while I waited and my car got a free wash.
As before with the previous anaswer . We asked the service agent to check something on the car he told us the wrong information he told us we had to do it online which was incorrect when we rung up bmw
They collected my car ,serviced and returned cleaned and tidy
Very long wait to change two tyres. Over 2hrs.
My car needed a complete new engine, turbo, etc. I was kept updated throughout the work and my car was returned to me quickly despite the amount of work needed. The staff I dealt with were all polite and helpful.
No complaints .
No issues with the service and all friendly and helpful
Im having problems with DAB radio reception after having a BMW dashcam fitted to my car, so have had to book the car back in to Barons to get this resolved.
all problems and comments are dealt with professionally
The service was carried out very well and it drives better as a result. It was ready and washed at the time stated.
All the work required has been carried out without problems, and within the timescales discussed.
They did all I asked, AND cleaned the car!
Hi Mr Gosling, Just a short note to thank you for taking the time to complete the BMW survey. Scoring our team 100% is a key motivator for them, thanks again and we look forward to seeing you soon. Regards,
Always completely satifed wwith the aptoach and staff going the extra mile
Good customer care
Hi Diana, I cannot see if it was you or your Husband who took the time to complete the BMW survey, this is just a note to say thank you! 100% responses provide superb motivation for my team. Should you have any other questions or requirement's, don't hesitate in contacting us. Regards,
Efficient and timely service.
The team were polite efficient and helpful
when going through the service details i requested to have the complimentary annual winter service as well but was advised that the service would incorperate this anyway so there was no point in paying for it twice, not about getting more money from
Needed a new tyre which wasnt in stock. Consequently I had to leave my car another day. I find it amazing that a BMW garage didnt stock the standard Bmw tyre. Finally, when I picked the car up, the service requirement was not reset.
Said car was cleaned it was but to a very low standard When I pick the car up from new it was not cleaned properly as well So may be look into this or is just me
asked for my wiper washers to be adjusted .was not done.left side was missing window screen
As above really
Car was ready on time. One small snag, the seat had been moved, not sure why really as hardly far to drive, but please put it back as found, same goes for Auto light setting ...
did what they said they would do
I had to issues. One sorted, the other one, a boot lid, which does not open up properly neither with the key, nor with the button in the car. Car had been twice and the proble still remains.
My car was collected from home and returned afterwards which really helped. It would have been a 5 if my car was washed.
Quick & Easy
Stuart and Chris were very helpful as usual
Very quick to respond to all queries.
The overall experience. The Sales Exec. was very professional.
Everything was ready and prepared as expected
Very good customer care.
I was keep informed on a regular basis with regard to the progress on the new car.The sales executive (Stuart Taylor)was very helpful in explaining the controls etc and has been in touch since to make sure everything is in order.
Kept informed all the wAy through. Car and accessories explained on day of pick up