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ABOUT BARONS STANSTED.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Technician

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Service Advisor/Workshop controller

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the Barons Stansted BMW team.

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Tony Murphy

Head of Business
  • Department BMW

Simon Hewson

BMW General Sales Manager
  • Department BMW

Phil Sharpe

BMW Used Car Sales Manager
  • Department BMW

Alex Wright

Corporate Manager
  • Department BMW

Saunders Cowie

Bodyshop manager
  • Department BMW

Nicholas Glen

BMW Business Manager
  • Department BMW

Christine Parker

BMW Sales Consultant & Motability Specialist
  • Department BMW

Justin Matthews

BMW Sales Consultant
  • Department BMW

Harry Mackness

BMW Sales Consultant

Marc Philp

BMW Sales Consultant
  • Department BMW

Simon Barnett

BMW Sales Consultant
  • Department BMW

Carl Chart

HR Advisor
  • Department BMW

Jeff Hatton

Assistant Parts Manager
  • Department BMW

Kyle Lyons

Parts Sales Assistant
  • Department BMW

Christie Mackriell

Admin Team Leader
  • Department BMW

Terri Owers

Sales Administrator
  • Department BMW

Clare Clark

Service Administrator
  • Department BMW

Jack Meekings

BodyShop Estimator
  • Department BMW

Matt Comstive

Bodyshop Controller
  • Department BMW

Jodie Sellick

BMW Receptionist
  • Department BMW

Sarah Gordon

Bodyshop Receptionist
  • Department BMW

Suzanne Monks

Service Receptionist
  • Department BMW

Paul Schilder

Workshop Controller
  • Department BMW

Richard Bonney

Workshop Controller
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You have been very helpful in collecting my car for its first MOT and delivering it back to me as I was unable to drive due to an injury to my right leg and foot.

Service

Though I am grateful to BMW for fixing prop shaft issue the original service request was to have 4 wheel alignment undertaken however this could not been done as the equipment was broken at the time.

Service

Exactly what I wanted and from the service and very helpful and friendly staff

Service

I was told the car will be washed and cleaned inside. It does not appear to have been done. If it was done, it was not a good job.

Service

The service was dealt with efficiently and promptly.

Service

Quick efficient an friendly, but I had the winter tyres fitted and the mechanic forget to reset to IT system, so I got a warning of low tyre pressure after about 5 minutes of driving!

Service

Work completed at quoted price on time.

Service

Efficient and knowledgeable service centre staff who are always pleasant and helpful

Service

All dealt with without any fuss

Service

No issues. Wait time was a little long on drop off.

Service

I was completely satisfied and happy with the service received

Service

Car ready on time and all done as expected

Service

No reason not to

Service

The service was exactly what I wanted.

Service

My X5 had broken down on the Friday with a broken prop to the front wheels, The car was taken to the garage at 11am, I had a phone call to say the car had arrived and the technician would look at it, by 2pm I had a phone call to diagnose the problem,

Service

Great team, always attentive and supportive. Focussed on going the extra mile for the customer

Service

As stated above also in putting the car onto computer diagnostic all of my previous settings were changed with no advice that this had taken place so I spent several hours changing settings back ie :- wiper blade control; headlights on constantly.etc

Service

Easy & hassle free

Service

All faults sorted

Service

Friendly service desk & work completed ahead of estimated time.

Service

I’m absolutely appalled by your customer service and unreliable.

Service

Service reception kept me up to date with information about my car regarding work and parts required and cost incurred .

Service

The service was good and the advice given helpful.

Service

Everything happens as planned with no delays

Service

I asked why Spotify didn't work on my system as my wife's does and I'm still waiting for an answer.

Service

Very little to quibble about

Service

I was unhappy to find that the car service light came on after less than a week of taking ownership, but it was dealt with swiftly and painlessly - Martin arranged for the car to be picked up at my convenience and the service was done efficiently

Service

I bought a £30k+ brand new car that was delivered to me with damage. It was such a painful process getting this corrected and it still needs to go back in to be fixed.

Service

Not just in service but overall the first point of contact with BMW garage(s) are in general the weakest link. Consistently the person who is required is not available and in my experience 90 % of calls are NEVER responded to.

Service

With the third visit my problem remains

Service

Efficient MOT with helpful suggestion

Service

Service department are knowledgeable & very helpful

Service

As above. Staff very polite

Service

The reasons are above. if you wish to no more email me direct on viking_smith@hotmail.co.ukRegards Ian

Service

Excellent throughout.

Service

would have given a 10 but unfortunately there was loads of dirt \ grime on my steering wheel when I picked it up (nothing permanent, just not nice).

Service

Manner, bearing and helpfulness of the lady on the Service desk; the cleanliness inside and out of my car on its timely return; the quality of the engineer's work; the fact that Barons (fly Elms Garage) is, imho, the best BMW Garage within 20 miles.

Service

Because it all went to plan

Service

Barons or elms have always given us a great level of service

Service

Friendly staff but took a little bit longer than I expected.

Service

My car was given a good clean and mini Valet.

Service

I never received a service confirmation via email, even when asked on the phone. I was also shocked when my car was dropped off at my house and the gentlemen who dropped it off asked for some petrol money.

Service

The warranty repair was done quickly and in the agreed timescale

Service

Because it was first class service.

Service

I was able to leave the car all day. I was informed about the service during the day and when the car was returned it had been valeted to an excellent standard.

Service

At MOT a flat tyre was noted, but not communicated to the service team who allowed me to leave with the flat tyre, only to be forced to return within minutes and wait for a new tyre, after I had waited 3 days for the car due to faulty MOT machine.

Service

Satisfied except for the length of time it took, half an hour longer than estimated.

Service

Good service

Service

They were very helpful and managed to get my car serviced and MOT in the morning because they knew I needed it in the afternoon

Service

No issues with any aspect

Service

Very knowledgable, friendly, and helpful staff.

Service

They were exceptionally helpful and provided feedback and video evidence to support any issues. It would have been 5 were it not for a bad valet job on the newly sprayed side of car.

Service

Work completed promptly and well.

Service

As above

Service

As above

Service

As Above .

Service

Arriving 'frazzled' after an overnight breakdown, the whole experience of calm, professional support from reception to workshop instilled confidence. A swift repair followed and left a v good impression.

Service

As previous

Service

na

Service

No problems

Service

Poor informay

Service

Barons attempted every reasonable step to deal with the tow hook issue but unfortunately have been completely let down by BMW UK.

Service

The service was professional.

Service

Gave me a lift into town and car was completed in a day.

Service

It was good

Service

They were OK.

Service

TASK COMPLETED WITHIN THE QUOTED TIMESCALE

Service

Always good service.

Service

I have had some bad experiences at Elms but this was much better. Job done with little fuss and a follow up call to check I was happy.

Service

Nice and easy

Service

Friendly, prompt and knowledgeable service staff.Nothing was too much trouble

Service

I've never had a BMW before and I'm very pleased with the car we have and it's a dream to drive.Looks very smart it's very comfortable and it's economicle

Service

Completely satisfied with the part exchange of my old vehicle.

Sales

Quick delivery and easy to go through everything

Sales

I have the car I want. Moving away from diesel, 435 xdm sport, to petrol as it is quite obvious that is the way of the world, the 440i M Sport is fine. If there is a disappointment, and it is not within Barons control and that is the X derivative.

Sales

No complaints at all.

Sales

Justin Mathews the sales person found the right car at the right price at short notice

Sales

The whole buying process and taking delivery was efficient, professional and easy

Sales

Excellent as always, even though the owners of the company has changed. The only problem I had was not being told about the new road tax of £310 for 5 years on top of the usual road tax because of the list price of the car being over £40,000.

Sales

Friendly, helpful and professional personnel.

Sales

Buying a new car is a complex task. Each of the three dealers I approached made initial minor errors in the specification for my quote because they are unable to simply import my web spec into their quote system - this needs addressing at BMW.

Sales

Relaxed atmosphere, No pressure, Helpful sales staff.

Sales

Appreciate being able to deal with people. Particularly over a period of time.Build up trust.Sell an excellent product

Sales

Friendly staff and environment. Nothing too much trouble

Sales

Christine has been a pleasure to work with.

Sales

Very patient sales rep.Always quick to reply emailDelivery on time

Sales

Always made to feel welcome and good facilities

Sales

Justin Matthews provided excellent customer service throughout

Sales

The salesperson (Stuart Taylor at Barons BMW) that my wife and I were dealing with during the purchase of our new car, was most helpful throughout the whole process and was in frequent contact before and after the delivery of our new car.

Sales

Everything was right.

Sales

Very helpfull

Sales

First Class